What to Do When You Can’t Pay Your Northern Indiana Public Service Company Bill
Northern Indiana Public Service Company is an electric company based in Merrillville, Indiana. The company currently provides service to more than 1 million residents as well as commercial industries. Northern Indiana Public Service Company is a growth vehicle for the future by focusing on the following initiatives:
- Community engagement
- Community growth
- “Green” fuel alternatives
How to Pay the Bill
Customers have several options to choose from when paying your bill. The available options include:
Pay online: Customers can pay your Northern Indiana Public Service Company bill online by visiting https://www.directlinkeservices.com/nisource/portal/!ut/p/b1/04_Sj9CPykssy0xPLMnMz0vMAfGjzOKNDIINDAx8PDxD_AJMDTwtAnz8g0L9DYxcTPQLsh0VAa7ie9o!/. Additional online bill payment services include CheckFree, BillMatrix and ZapCheck.
Pay by phone: You have the ability to contact customer service at 1-800-464-7726. You may notice service charges added to your payment when making a payment by phone.
Pay by mail: Customers can pay your Northern Indiana Public Service Company bill by sending payment to:
Northern Indiana Public Service Company
P.O. Box 13007
Merrillville, IN 46411-3007
Automatic deduction: Customers can pay your Northern Indiana Public Service Company bill by having the funds deducted from your checking or savings account on a monthly basis.
Pay in person: Customers can visit one of 200 locations throughout the area. The payment locations are available on the Northern Indiana Public Service Company website.
Questions About Your Billing Statement or Account?
When you receive your monthly billing statement or account, do you understand all of the fees, such as late payment charges, security deposits, returned check fee or connection fees? If you don’t, we recommend you visit the Indiana Public Service Company Rates and Tariffs page. For additional information regarding your billing statement or account, contact customer service at 1-800-464-7726.
How the Penalty Fees Work
Similar to other utility companies, Indiana Public Service Company charges customers fees and service charges on a monthly and non-recurring basis. The fees assessed to customers include:
- Reconnection – $45 (regular business hours); $60 (after regular business hours)
- Returned check – $25 per instance
- Security deposit – The amount of the deposit depends on the credit worthiness of the customer
- Late payment – 3% of the past due balance
I Can’t Make a Payment
When customers can’t pay your bill, Indiana Public Service Company provides services and resources to help. The following is a list of programs designed to assist customers in need:
- Payment arrangement
- LIHEAP
- NIPSCO Choice
- Dependa Bill
- Budget Plan
- Price Protection
Will They Work With Me to Pay My Bill?
What was your experience dealing with Indiana Public Service Company? Did the company help you pay your bill when you faced a financial crisis? We want to hear from customers just like you. Share your thoughts and experiences with us by leaving a comment below.
