What to Do When You Can’t Pay Your Nashville Electric Bill
Nashville Electric is an electric company servicing more than 350,000 customers in Tennessee. The company is dedicated to the community offering:
- Green energy
- Tree trimming
- Ways to save on your electric bill
How to Pay Your Bill
Pay online: If you want to pay your Nashville Electric bill online, you must visit https://secure6.i-doxs.net/NESPower/OneTimeValidate.aspx and process the payment through a third-party payment processor. The fee is $3.95 per transaction.
Pay by phone: Customers can pay by phone at 1-866-585-2577. Credit cards, debit cards and electronic checks are accepted. There is a $3.95 fee per transaction.
Pay by kiosk: E-Wiz kiosks accept cash payments for Nashville Electric bills. There are more than 20 E-Wiz kiosk in the Nashville area.
Pay by agent: Authorized payment agencies will accept payments during regular business hours. Payments are accepted at:
- Main Office – 1214 Church St and 9th and Monroe in Nashville
- Bordeaux – 3101 Clarksville Pike at Quick Cash
- Donelson – 3139 Lebanon Pike at Electric Service Credit Union
- North Nashville – 1700 3rd Ave N at Metro Water Department
- West Nashville – 1508 Charlotte Ave at Haddox Pharmacy
Pay by mail: Mail payments are accepted at the Main Office:
Nashville Electric Service
1214 Church St
Nashville, TN 37246
Pay automatically: Customers wishing to sign up for automatic payments must fill out the NEAT (Nashville Electric Automatic Transfer) form. This form can be accessed from your online account. It must be printed, signed and mailed to:
Budget and Rates Section
Nashville Electric Service
1214 Church St
Nashville, TN 37246
Questions About Your Billing Statement or Account?
Nashville Electric customers can view current rates and charges on the Residential Rates page. Other questions about service fees, including late payment fees and returned payment fees can be answered by customer service at 1-615-736-6900.
How the Penalty Fees Work
- Reconnection fee (at the meter): If reconnection fees are paid before 6 p.m. the fee is $35. Payment after 6 p.m. increases the fee to $45.
- Reconnection fee (at the pole): If reconnection fees are paid before 6 p.m. the fee is $60. If payment is made after 6 p.m. the fee is $85.
- Security deposit: Nashville Electric reserves the right to charge a security deposit when you start service or reconnect service after disconnection for non-payment.
I Can’t Make a Payment
- Cold weather promise: If the heat index is supposed to rise above 105 degrees or the temperatures drop below 32 degrees, Nashville Electric will not disconnect your electric service even if you do not make payment.
- Balanced billing: The budget plan offered by Nashville Electric is a rolling average account. This allows the customer to plan on an average bill each month until the payment is reviewed. At the time of review, the billed amount may increase or decrease as needed to cover current, regular charges.
- Third party notification: Customers receiving a cut-off notice may request a third-party receive notification. The third-party is not required to pay the bill, but they do have the option of helping resolve the past due balance.
- Payment plan: Customer service told us there was a payment plan option for past due customers, but the plan details depend on the customer’s current account status and account history.
- LIHEAP home energy assistance program: This federally-funded program helps customers pay your heating or cooling bills. The program is designed for low-income customers that meet certain requirements.
Will They Work With Me to Pay My Bill?
Tell us how Nashville Electric worked for you. If you have experience paying a past due bill with Nashville Electric, leave a comment here or drop us an email with more information.
