What to Do When You Can’t Pay Your Metro Water Services Bill
Metro Water Services is a water company serving residents in Nashville, Tennessee. At times, water and sewer bills tend to be more constant than other bills, but sometimes an unexpected hike can leave customers with a huge bill and no means to pay the balance. When times are tough, will Metro Water Services offer help so you can pay your past due bill?
How to Pay the Bill
With Metro Water Services you can choose from several options when making a payment. If you are past due on your account, or you have received a disconnect notice, the best option is to pay in person at the service center.
Pay by mail: You can send personal checks and money orders to Metro Water Services. Cash payments should not be sent through the mail.
Metro Water Services
PO Box 305225
Nashville, TN 37230-5225
Pay by bank draft: Automatic bank drafts pull your current water bill payment out of your account on the due date. Customers must request this service by calling 1-615-862-4600. The form is also available for download, but you must print the form, fill it out and take it to a service location for processing.
Pay in person (during business hours and after hours): The payment center is located at:
Metro Water Services
1700 Third Ave. North
Nashville, TN 37230
Pay by phone (credit card): Credit card payments are processed at 1-615-862-4600.
Pay at a billing station: Metro Water Services offers four payment centers for customer convenience.
Nashville Electric Service
13th and Church St.
Nashville, TN 37230
Or
Haddox Pharmacy
1508 Charlotte Ave.
Nashville, TN 37230
Or
At-Once Business Center
801 Clifton Ave.
Nashville, TN 37230
Or
American Business Center
2701 Jefferson St.
Nashville, TN 37230
Pay online: You can pay your Metro Water Services bill online at < ahref=”https://metrowatersolutions.webview.biz/Form.aspx?Page=EBPPLogin” rel=”nofollow”>https://metrowatersolutions.webview.biz/Form.aspx?Page=EBPPLogin.
Questions About Your Billing Statement or Account?
When reviewing your monthly Metro Water Services bill, do you come across fees such as late payment fees, collections fees or returned payment fees that you do not understand? For a complete explanation of all applicable charges and fees, we suggest you visit the Metro Water Services customer page. YOu also have the opportunity to speak with a qualified customer service representative at 1-615-862-4600.
How Penalty Fees Work
Penalty fees may be assessed if payments are not made by the due date listed on your bill. It is important to contact customer service before your service is disconnected to resolve past due balances. Possible fees charged by Metro Water Services include:
- Late payment fee
- Returned check fee
- Restoration fee
- Collection fee
I Can’t Make a Payment
Customers having temporary difficulty making payment to Metro Water Services should contact customer service as soon as possible. It is best to make the call before your account is past due. You may be able to place your past due balance on a payment plan to reduce the total amount due this month. The payment plan will only cover the current charges. Future charges will be due in addition to the payment plan amount.
Will They Work With Me to Pay My Bill?
Did Metro Water Services work with you to take care of an overdue bill? Let us know how they helped you.
