What to Do When You Can’t Pay Your Lakeland Electric Bill
Lakeland Electric services more than 120,000 customers around the Lakeland, Florida area. For more than 100 years, Lakeland Electric has provided lo-cost services in a professional, caring and business-like manner. Because Lakeland Electric is committed to the customer, this electric company offers several options to customer that cannot pay their bill.
How to Pay Your Bill
Pay online: Customers can pay your Lakeland Electric bill online by visiting https://secure3.i-doxs.net/lakelandelectric/default.asp?lp=login. Online payments are accepted in the form of electronic checks, credit cards and debit cards. Credit card payments are subject to convenience fee.
Pay by phone: You can pay your Lakeland Electric bill by phone by calling 1-800-929-4876. You must provide the customer service representative with your account number as well an approved payment.
Payment locations: Lakeland Electric offers several third-party locations to make payments. The locations charge a convenience fee that varies depending on the location.
- Western Union
- Money Gram
- Speedpay
- Fidelity Express
- IPP
- AMSCOT
Pay by mail: You can mail payments to:
Lakeland Electric
501 East Lemon St.
Lakeland, FL 33801-9881
Pay in person: You can drop off your Lakeland Electric payment at:
Lakeland Electric
501 East Lemon St.
Lakeland, FL 33801-9881
Questions About Your Billing Statement or Account?
Lakeland Electric publishes a short list of fees and surcharges, including regulatory taxes, public service taxes and environmental charges on the Rate Information page. Contact customer service at 1-863-834-1633.
How the Penalty Fees Work
When we spoke to the customer service representative at Lakeland Electric, they informed us that the company charges fees associated with late payments and returned checks. They did not disclose any information regarding a security deposit.
- Late charges – $3.50 or 1.5% of your total monthly Lakeland Electric bill, whichever is greater.
- Returned checks – The fee was not disclosed, but the amount is added to you monthly bill and requires payment within 10 days. The time decreases to six days if a second returned check appears within the following 12 months.
- Reconnection – The fee was not disclosed, but we were informed the amount depends on the standing of each individual customer.
I Can’t Make a Payment
We spoke to Lakeland Electric customer service and they provided us with options for customers that are having difficulty paying their bill.
- Project CARE – This income-based program assists customers of Lakeland Electric that are over the age of 60 and/or receive disability insurance.
- Round Up – This program round up your bill to the nearest dollar. The extra payment is applies to the Project CARE fund and helps customer that cannot pay their monthly Lakeland Electric bill.
- Payment extension – Established customers with six months or more of service are eligible for a one-time payment extension. This service is available every 90 days during the course of a financial hardship.
- LIHEAP: This federally-funded program is available for a limited time with limited funding. You may ask how to qualify for energy assistance with LIHEAP. You will need to meet certain income guidelines and apply early. You can contact your local National Energy Assistance Referral Project (NEAR) at 1-866-674-6327.
Will They Work With Me to Pay My Bill?
We want to hear your experience with Lakeland Electric. Several online complaints state Lakeland Electric charges an astronomical amount in fees and provides poor customer service. Leave us your comments so we can help other customers that need help paying their Lakeland Electric bill.
