What to Do When You Can’t Pay Your KCP&L Bill
KCP&L is an electric company providing energy for more than 800,000 customers in Kansas City, Missouri. KCP&L generates power for its customers with 15 facilities owned by the company. The company supports alternative energy.
How to Pay the Bill
KCP&L provides customers with a long list of payment options, but not all are appropriate for making a past due payment. If you have received a disconnect notice, it is best to contact customer service for more information on the fastest method of payment to prevent disconnection.
Pay automatically: Customers can request automatic debit from a bank account. This service pulls the total bill amount from the account listed at registration. If the funds are not available, customers may be charged an insufficient funds fee.
Pay online: You can pay your KCP&L bill online at https://ala.kcpl.com/ala/login.cfm. You must register for an online account before you can make a payment.
Pay by mail: Customers have two options for making mail payments. One option is for KCP&L customers in Kansas, Missouri, Metro Kansas City and North, South and East districts. The other option is for former Aquila customers.
Aquila Customers:
KCP&L
PO Box 219703
Kansas City, MO 64121-9703
Other Customers:
KCP&L
PO Box 219330
Kansas City, MO 64121-9330
Pay in person: KCP&L accepts payments at various payment locations. Customers must bring their current bill to make payment.
Mobile payments: Customers can sign up for mobile alerts and mobile payments from their account on the KCP&L website.
Pay by phone: Phone payments are accepted at 1-888-471-5275. Customers must pay with a check or credit card. There may be a service charge for phone payments.
Questions About Your Billing Statement or Account?
Have you noticed fees such as late payment fees, connection fees or returned check fees that KCP&L did not disclose? If you are needing further clarification, your should review the KCP&L Customer Resource Page. For additional information, contact customer service at 1-888-471-5275.
How the Penalty Fees Work
There is no mention of penalty fees on the KCP&L website, but we are quite certain the company charges similar fees to other electric companies, including late payment fees, disconnection fees, reconnection fees and returned check fees.
I Can’t Make a Payment
The disconnection policy for KCP&L was written in 1989, but it clearly states that customers can request a payment arrangement from the company if they can prove why timely payments cannot be made. This clause gives KCP&L the right to ask why payment cannot be made and, in some cases, the company may suggest ways to obtain the money needed to make your bill payment. However, payment arrangements are available from the company.
It is best to contact customer service before you receive your disconnect bill. By the time the disconnect notice is sent, your account has already incurred late charges.
KCP&L also offers information on:
- LIHEAP – Low-income program to aid consumers in meeting utility bills. Learn how to qualify for energy assistance with LIHEAP.
- United Way 2-1-1 – Community resources help line.
- Economic Relief Program – customers can qualify for a $50 monthly credit if they meet income guidelines.
- Cold Weather Program – customers will not lose service during the coldest months of the year.
Will They Work With Me to Pay My Bill?
Did KCP&L help you make your past due balance disappear? Tell us how this company worked with you.
