What to Do When You Can’t Pay Your KCMO Bill
KCMO is a water company serving Kansas City, Missouri. The online website allows the customer to view current bills and register to make payments online.
How to Pay the Bill
When making payment to KCMO for delinquent of past due bills, it is best to talk with a customer service representative. Some payment options may carry a wait time before payments are processed. If your account is ready for disconnection, the wait time could present a problem.
Pay online: You can pay your KCMO bill online via https://mywater.kcmo.org/login.aspx. Customers must register for an online account before making payment.
Pay in person: There are two locations available for customers to drop off payments. Payment methods accepted in person include cash, check and credit card.
Water Services Department Administration Building
4800 E 63rd St.
Kansas City, Missouri 64180
Or
City Treasurer’s Office – City Hall
414 E. 12th St. 1st Floor
Kansas City, Missouri 64180
Pay by mail: Customers can mail check and money order payments to the KCMO Water Services Department. No cash payments should be sent through the mail.
Water Services Department
Po Box 807045
Kansas City, MO 64180-7045
Pay by phone: Phone payments are accepted by customer service at 1-816-513-0567. Credit card payments only.
Pay automatically: Customers can fill out an automatic debit form to have payments withdrawn from their bank account each month.
Pay at a drop box: There is a drop box located at:
Water Services Department Administration Building
4800 E. 63rd St.
Kansas City, Missouri 64180
Questions About Your Billing Statement or Account?
When you receive your monthly KCMO billing statement or account, do you understand all of the charges and fees, including late payment fees or termination fees? In the event you do not, you should visit the KCMO FAQs. For additional information regarding your KCMO billing statement or account, you should contact customer service at 1-816-513-0567.
How the Penalty Fees Work
Customers facing their due date without means of making a full payment, may incur penalty fees.
- Late payment fee: 5% of the total past due balance.
- Termination and delinquent charges: When an account is seriously past due, KCMO may charge additional termination and delinquent fees.
I Can’t Make a Payment
KCMO, or Kansas City Water Services, offers a company-specific program for low-income residents. This program is not available to everyone, so if you are having trouble making your payment on-time, it is best to contact customer service immediately for payment arrangements. Customer service can be contacted at 1-816-513-0567.
- Kansas City Water Services Customer Assistance Program: Customers should contact the help hotline at 2-1-1 for more information on this program. Customers must meet income guidelines and have an income at or below 185% of the federal poverty limit. The maximum benefit from this program is $500. In order to receive the benefit, customers must have made a personal payment within the last 90 days.
Will They Work With Me to Pay My Bill?
Did KCMO work with you to make your past due balance seem a little easier to handle?
