What to Do When You Can’t Pay Your Kansas City Water Bill
Kansas City Water is run by city government. The water company cleans, delivers and monitors water. Processes waste water and regulates storm water. Kansas City Water is run solely on the fees customers pay on monthly bills. There are no taxes in place to fund the department, so payment collection is an important part of maintaining a successful water department.
How to Pay the Bill
Pay in person: Two offices are available for customers who wish to drop off Kansas City Water payment in person.
Water Services Department Administration Building
4800 E 63rd St
Kansas City, MO 64180
Or
City Treasurer’s Office in City Hall
414 E 12th St – 1st Floor
Kansas City, MO 64180
Pay by drop box: A drop box is conveniently located on the north side of the Water Services Department Administration Building for late night and after-hours payments.
Pay by mail: Payments made by check or money order can be sent to:
Water Services Department
PO Box 807045
Kansas City, MO 64180-7045
Pay by phone: Customers can call 1-816-513-0567 to make a payment or check account details 24 hours a day. Only credit card payments are accepted by phone.
Pay online: You can pay your Kansas City Water payment online at https://mywater.kcmo.org/login.aspx. You must register for an account before you can make a payment. Credit card payments are accepted online.
Pay automatically: Automatic bank drafts are gladly accepted by Kansas City Water. Customers must print off the form available online and mail the form to:
KCMO Water Services Department
Consumer Services Division
4800 E 63rd St
Kansas City, MO 64130
Attn: Remittance
Questions About Your Billing Statement or Account?
When you receive your monthly Kansas City Water billing statement or account, do you understand all of the assessed fees, such as late payment charges or termination charges? If you do not understand the charges, we suggest your visit the Kansas City Water Customer Resource Page. For additional information about your Kansas City Water billing statement or account, you can contact customer service at 1-816-513-0567.
How Penalty Fees Work
- Late payment charge: Kansas City Water will add 5% of the past due amount to your bill monthly until the bill is brought current.
- Termination of service: $100 per instance.
I Can’t Pay My Bill
Customer service for Kansas City Water would be glad to talk with any customer experiencing temporary financial problems. A payment plan or arrangement is available for customers with a good account history. Other options available from Kansas City Water include:
- Kansas City Water Services Customer Assistance Program: Help for customers within income guidelines to pay water bills.
- United Way – Customers can dial 2-1-1 for more information on United Way funded water programs.
Some programs will help customers resolve a temporary problem and others are geared toward the customer with on-going financial issues.
Will They Work With Me to Pay My Bill?
You are the only one who knows how Kansas City Water really treats its customers. Do you have a wonderful story of customer support and patience? Did the water company leave you will few options and no real solution?
