What to Do When You Can’t Pay Your Jefferson Parish Water Bill
Jefferson Parish Water is a small, city-operated water company serving Jefferson Parish, Louisiana. Jefferson Parish is similar to a county in other states, but in Louisiana, counties are referred to as parishes. Customers have a myriad of online options to choose from, including account access and online payment.
How to Pay the Bill
Pay automatically: Jefferson Parish Water offers direct debit services for customers who want to pay their water bill automatically each month. You must fill out the bank authorization form and attach a voided check. The form must be mailed to:
Jefferson Parish Dept of Water
PO Box 10007
Jefferson, LA 70181-0007
Pay by mail: Personal check and money order payments should be addressed to the local office at:
Jefferson Parish Dept of Water
PO Box 10007
Jefferson, LA 70181-0007
Pay by phone: Jefferson Parish Water offers an automated system for phone payments. The system accepts credit card payments (Visa, Discover and Mastercard). Call 1-504-736-6060 to make a payment. There could be a slight payment processing delay, so this option should not be used if your account is facing disconnection.
Pay in person: Customers can choose one of three locations to make a payment in person.
- Eastbank Office – 1221 Elmwood Park Blvd Ste 103 in Jefferson
- Westbank Office – 4500 Westbank Expressway in Marrero
- Terrytown Drive-Thru – 721 Terry Pkwy in Terrytown
Pay online: You can pay your Jefferson Parish Water bill online at https://jp-appserver.jeffparish.net/WATERBILL/loginscreen2.aspx?ReturnUrl=%2fwaterbill%2facctlist.aspx. You must register your water account before making a payment. You also have the option to make a one-time payment without registering your account, if desired. You must have a checking or savings account to make a one-time payment.
Questions About Your Billing Statement or Account?
Most customers are aware of the fees on your billing statement or account, but at times the fees are confusing. If you are unaware of the meaning of the fees and charges, you should visit the Jefferson Parish Water Customer Resource Page. For additional information concerning your Jefferson Parish Water billing statement or account, we suggest you contact customer service at 1-504-736-6060.
How the Penalty Fees Work
Residential deposits: Jefferson Parish Water charges residential deposits based on the meter size.
- ¾-inch meter: $75
- 1-inch meter: $100
- 2-inch meter: $150
Other possible fees not mentioned on the website may include:
- Returned check fee
- Disconnect fee
- Collection fee
- Reconnection fee
I Can’t Make a Payment
We suggest everyone contact customer service if they are unable to make their Jefferson Parish Water bill payment on-time. Customer service may offer a payment due date extension or a payment arrangement, but waiting to contact customer service until the day your service is scheduled to be disconnected means incurring additional fees and possibly an interruption in water service. Call customer service at 1-504-736-6060 or email billing questions to jpwater (at) jeffparish (dot) net.
Customers can also request a payment arrangement in person at the East Bank or West Bank office between 8:30 a.m. and 4 p.m. Monday to Friday.
Will They Help Me Pay My Bill?
Jefferson Parish Water may be a smaller company, but sometimes smaller companies are more willing to make payment arrangements and work with customers to resolve past due bills. Did Jefferson Parish Water work with you?
