What to Do When You Can’t Pay Your JEA Bill
JEA is a century old utilities company based in Jacksonville, Florida. The company provides services to approximately 1 million customers, 305,000 water, 230,000 sewer and 368,000 electric customers. The coverage area is greater Jacksonville and the surrounding area. JEA is making a strong commitment to the community by offering sustainable resources such as alternative fuel options, green building projects and nuclear power research.
How to Pay the Bill
JEA provides several methods for customers to pay your bill, including, online bill payment, phone payment, mail payment, in-person payment. Acceptable methods of payment include credit and debit cards, cash, personal check, direct debit from your checking or savings account and cashier check.
Pay online: Customers can pay your JEA bill online by visiting https://onlineapps.jea.com/login/login.asp?reason=denied_empty&script_name=https%3A%2F%2Fonlineapps%2Ejea%2Ecom%2Fobp%2FAccountsListing%2Easp%3F. The service is free and only requires you to register your JEA account.
Pay by phone: Customers can pay your JEA bill by calling customer service at 1-904-665-6000. Acceptable methods of payments include credit, debit cards and direct debit from your checking or savings account. The service is offered through third-party vendor Bill2Pay. The company charges a $4.95 service fee with each transaction.
Pay by mail: Customers can pay your JEA bill by sending payments to:
JEA
P.O. Box 45047
Jacksonville, FL 32232-5047
Pay in person: Customers can pay your JEA bill in person at the following locations in Jacksonville:
Customer Business Office
21 West Church St.
Jacksonville, FL 32232
Or
Highlands Square
1108 Dunn Ave.
Jacksonville, FL 32232
Or
St. Johns Square
11140 Beach Blvd.
Jacksonville, FL 32232
Or
Gateway Mall
5258 Norwood Ave, Suite 15
Jacksonville, FL 32232
EZ pay plan: Customers can pay your JEA bill by having the funds automatically deducted from your checking or savings account. This service does not charge a convenience fee.
Questions About Your Billing Statement or Account
HAve you noticed charges such as service fees, connection fee, late payment fee and security deposits that you do not understand? We recommend visiting the JEA FAQs to get a complete list of fees for service. We also suggest you contact a JEA customer service representative at 1-904-665-6000 for additional details about your billing statement or account.
How the Penalty Fees Work
JEA charges customers fees on a monthly and a non-recurring basis. The fees include connection and reconnections fees, security deposits, service call fees and late payment fees.
- Service calls – $25 per instance
- Late payment – 1.5% for past due amounts
- Reconnection – $115 for water; $400 for sewer
- Returned check – $20 per instance
- Connection – $10 to $25
- Security deposit – depends on the credit history of the customer
I Can’t Make a Payment
Customers of JEA are eligible for payment assistance when you can’t pay your bill. The services provided include My Budget plan which averages your JEA bill and the JEA pay plan that extends your due date.
- My Budget Plan – JEA averages your bill into equal amounts. This reduces the chance of seasonal fluctuations and lowers your monthly payment.
- JEA Pay Plan – This service allows you to extend the date of your JEA bill payment. Customers should call customer service at 1-904-665-6000. This service is offered 24 hours per day, seven days per week.
- Other agencies – First Call, Northeast Florida Community Action Agency, Neighbor to Neighbor, Barnabes Center, St. Johns Welfare federation and St. Johns Catholic Charities.
The federal LIHEAP program provides money for energy bills for customers who qualify. Customers wishing to learn how to qualify for energy assistance with LIHEAP can call the local Department of Human Services.
Will They Work With Me to Pay My Bill?
Did JEA help you pay your bill? Share your experiences below.
