What to Do When You Can’t Pay Your Island Energy Bill
Island Energy is a utility company that supplies electricity and natural gas services to the residents of Mare Island, Vallejo, California. The small company currently provides service to approximately 800 customers and anticipates providing service to more than 1,500 in the near future. Although Island Energy is as small company, it has a big heart. When customers face financial hardships, Island Energy is there to help.
How to Pay the Bill
Island Energy provides several services so customers can pay your monthly bill in a quick, easy and convenient fashion. The available options allow you to pay with your credit card, debit card, check, cash and electronic check. At this time, customers are not able to make an online bill payment.
Pay by phone: Customers can pay your Island Energy bill by calling customer service representative at 707-562-5002.
Pay by mail: You have the ability to send your Island Energy bill payment to the following address:
Island Energy
440 Walnut Ave.
Mare Island, Vallejo, California 94592
Pay in person: Customers can pay your Island Energy bill in person by visiting:
Island Energy
440 Walnut Ave.
Mare Island, Vallejo, California 94592
Automatic deduction: Customers can ensure a timely payment by signing up for automatic deduction from your checking or savings account.
Questions About Your Billing Statement or Account?
When you receive your monthly billing statement or account, do you fully understand all of the service charges or fees? If you need fees, such as late payment charges, connection charges, reconnection charges or security deposit charges explained, we recommend visiting the Island Energy Tariff page. You can also contact customer service at 707-562-5002 for additional information regarding your billing statement or account.
How the Penalty Fees Work
Island Energy charges several fees and service charges on a monthly and on a non-recurring basis. The fees you may notice include:
- Connection – $15 (regular business hours); $30 (limited notice); $60 (after regular business hours)
- Security deposit – $200
- Reconnection – $15; $250 (meter removed)
- Meter reading – $15
- Returned check – $25
- Collection – $25
- Late payment – 1.5% of the past due amount
I Can’t Make a Payment
At times, customers face financial hardships and can’t pay your bill in a timely manner. If this is the case, Island Energy provides several services and programs designed to assist. The services available include:
- LIHEAP – This federally-funded program provides assistance to customers that meet strict income and household guidelines. There is limited funding, so Island Energy recommends you apply for services as early as possible.
- Residential low-income assistance – This service provides by Island Energy helps customers that meet income guidelines. In order to qualify, you must also receive state funded assistance.
- Payment arrangement – Customers that do not qualify for income-based assistance should contact customer service at 707-562-5002 and ask about payment arrangements that fit your monthly budget.
Will They Work With Me to Pay My Bill?
What was your experience dealing with Island Energy when you needed help the most? Share your thoughts by leaving us a comment below.
