What to Do When You Can’t Pay Your Holland Board of Public Works Bill
In Holland, Michigan, residents owe their warm winters and cool summers to Holland Board of Public Works. The city supplies water, electric, waste water and broadband Internet services. This is a relatively small town, but the company offers detailed payment options, a section on understanding your utility bill and the option to start or stop your service with a click of the mouse.
How to Pay the Bill
Customers should always contact the customer service department before sending a payment through the mail if the due date is close. The customer service representative can note the account to help prevent penalty fees.
Pay online: You can pay your Holland Board of Public Works bill online at https://www.paymentservicenetwork.com/login.asp. The service is provided by the Payment Service Network and may require a service fee be attached to the bill payment.
Pay with direct payment: If you wish to have your Holland Board of Public Works bill automatically paid from your bank account, fill out the direct debit form and send the form to:
Holland Board of Public Works
625 Hastings Ave
Holland, MI 49423
Pay by mail or in person: You can send your personal check or money order payment to the office on Hastings Ave. This office is also available for in person payments.
Holland Board of Public Works
625 Hastings Ave
Holland, MI 49423
Pay by phone: Call 1-877-390-7368 to pay your bill by phone. This service charges a $2.95 fee per $300 payment. If you make more than one transaction, you will be responsible for more than one fee.
Questions About Your Billing Statement or Account?
There is a complete Fee Schedule available for customers to learn more about fees charged by the company. Customers can also call 1-616-355-1500.
How the Penalty Fees Work
If customers fail to pay their bill on-time, they could be responsible for late payment fees and disconnect charges. Other fees may also apply.
- Returned check fee: $25 per returned payment.
- Late payment charge: 2% of the account balance.
- Reconnect charges: $37 (during normal working hours); $96 (after hours).
I Can’t Make a Payment
Payment assistance is available through several local organizations. If you need a payment arrangement for your bill, contact the customer service department at 1-616-355-1500.
- Community Access Line of Lakeshore: 1-877-211-5253
- Community Action Agency: 1-616-393-5697
- Allegan County ACRDC: 1-269-673-5472
- Salvation Army: 1-616-392-4461
Will They Work With Me to Pay My Bill?
Tell us how you worked with Holland Board of Public Utilities on your past due bill.
