What to Do If You Can’t Pay Your Great Lakes Energy Bill
Great Lakes Energy is an electric company based in Michigan. The company provides excellent service and affordable products to approximately 125,000 customers in northern and western Michigan. Great Lakes Energy continually gives back to the customers in the form of profit-sharing.
How to Pay the Bill
Great Lakes Energy provides several methods for customers to pay your bill. The available options include online bill payment, automatic deduction, payments by mail, phone payments and in-person payments.
Pay online: Customers can pay your Great Lakes Energy bill online by visiting https://www.my.gtlakes.com/CustomerInquiry_GLE.nsf/acctdspsum?OpenForm. You can make payments with your credit card, credit card or electronic check.
Automatic deduction: You can pay your Great Lakes Energy bill by having the funds automatically deducted from your checking or saving account. You must complete the application and return to:
Great Lakes Energy
P.O. Box 70
Boyne City, MI 49712
Pay by mail: Send your personal check or money order payment to Great Lakes Energy in the envelope included in your monthly bill. If you need the billing address, mail your payments to:
Great Lakes Energy
P.O. Box 70
Boyne City, MI 49712
Pay by phone: Call Great Lakes Energy customer service at 1-800-485-2537.
Pay in person: Customers can pay your Great Lakes Energy bill in person by visiting your local service center. The complete list of locations is available on the Great Lakes Energy website.
Questions About Your Billing Statement or Account?
You may notice service charges and fees on your monthly Great Lakes Energy billing statement or account that you do not understand. If you need more information or an explanation of the fees and charges, we recommend visiting the Great Lakes Energy Customers Resource page. For additional information regarding your Great Lakes Energy billing statement or account, you should contact customer service at 1-888-485-2537.
How the Penalty Fees Work
Great Lakes Energy charges fees and service charges on a monthly and on a non-recurring basis. You may notice fees such as service charges, reconnection fees, meter reading fees, field collection charges, connection fees, returned check fees and late payment fees.
- Service charges – $40
- Service charges (after regular business hours) – $75
- Reconnection – $40
- Reconnection – (after regular business hours) – $75
- Meter reading – $20
- Meter testing – $55
- Field collection – $40
- Returned check – $20
- Connection – $75
- Late payment – 2% of the past due balance
I Can’t Make a Payment
When you are having a hard time paying your Great Lakes Energy bill, the company offers several programs and services to assist you in your time of need. The customer service representative informed us customers should contact customer service at 1-888-485-2537 prior to receiving a disconnection notice. Additional services include:
- Payment arrangements
- Department of Human Services
- Michigan Public Service Commission
- Winter Protection Plan
- Crisis Assistance Program
- Shut-off protection for active military personnel
Will They Work With Me to Pay My Bill?
When you faced a financial hardship, did Great Lakes Energy help you pay your bill? We want to hear from customers just like you. Leave us a comment below.
