What to Do When You Can’t Pay Your Golden Valley Electric Association Bill
The Golden Valley Electric Association provides electric to customers in and around Fairbanks, Delta Junction and Nanana, Alaska. The electric company is owned by the customers and maintains more than 3,000 miles of transmission lines.
How to Pay the Bill
Paying your Golden Valley Electric Association bill does not mean you have to fight the cold Alaskan winters. Simply register for online account access and pay your bill from the warmth of your home.
Pay online: If you wish to pay online, you can pay your Golden Valley Electric Association Bill online at https://www.gvebill.com/ebpp/. You have to register for an online account before you can log in to make a payment.
Pay automatically: Download the autopay form http://gvea.com/images/forms/AutoPayApplication.pdf and send in with your credit or debit card information to:
GVEA
PO Box 71249
Fairbanks, AK 99707
Pay in person: In person payments are accepted at three locations. You can also send payments to any of these addresses if you no longer have your postage-paid envelope.
GVEA Fairbanks
758 Illinois St
PO Box 71249
Fairbanks, AK 99701
Or
GVEA Delta Junction
1681 Richardson Hwy
PO Box 909
Delta Junction, AK 99737
Or
GVEA Nenana
Mile 303.5 Parks Hwy
PO Box 00130
Nenana, AK 99760
Questions About Your Billing Statement or Account?
Golden Valley Electric Association offers a complete list of fees that may be charged to your account on the Payments page. Customers can also contact a customer service representative at 1-907-452-1151 for more information about their bill.
How the Penalty Fees Work
If your bill has listed penalty fees, it could be because your payment was received late. Some of the fees assessed by GVEA include:
- Dishonored check fee: $28 per dishonored check. This fee also applies to dishonored bank payments.
- Late payment fee: Charged at a rate of 10.5% per year; no less than $2.
- Collection fee: $5 (first notice); $32 (second notice).
- Reconnect charges (scheduled): $51
- Reconnect charges (Zone 1): $91 (same day before 3:30 PM); $284 (same day after 3:30 PM).
I Can’t Make a Payment
Alaska has some of the coldest winters in North America. If you cannot pay your bill, contact the customer service department at 1-907-452-1151. The representative will work with you to keep the lights and heat on while you pay off the past due balance.
There is no information on payment assistance on the GVEA website, but customers can contact the Department of Human Services for information on the LIHEAP program if they qualify for low-income assistance.
Will They Work With Me to Pay My Bill?
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