What To Do When You Can’t Pay Your Erie Waterworks Bill
Erie Waterworks is a water, sewer, and garbage collection company serving Erie, Indiana. If you are having trouble making your payment on time for any reason, this information is designed to help you keep services on during the hardship.
How To Pay The Bill
Erie Waterworks gives you several different options to pay your bill, including: mail, direct debit, by phone, online, walk-ins, and pay stations.
- To pay your water or sewer bill with the return enevelope:send your payment to:
Erie Water Works
ErieBank
P.O. Box 1418
Clearfield, PA 16830-5418 - To pay your garbage collection bill with the return envelope:send your payment to:
Erie Garbage Billing
ErieBank
P.O. Box 251
Clearfield, PA 16830-0251 - To pay your water or sewer bill without your return enevelope:send your payment to the post office box at:
Erie Water Works
P.O. Box 6179
Erie, PA 16512-6179 - To pay your bill via automatic bank draft: Fill out the application on the back of your quarterly bill and mail it in accordingly.
- To pay your bill by phone:Dial 814.870.8000 ext. 71 and use either a credit or a debit card, or an e-check to make payment.
- Make an online payment: Visit the Erie Waterworks online payment center at: http://www.eriewater.org/customer-service/online-payments
- Make a payment at our office: Visit us at 340 West Bayfront Pkwy.
- Make a payment at a paystation: Visit one of our paystations, available at any ErieBank location.
Questions About Your Billing Statement or Account?
Water rates are listed on the Erie Waterworks website. If you have detailed questions about fees associated with your water bill, including late payment fees, surcharges and various taxes, the customer service department is available at 1-814-870-8000.
How The Penalty Fees Work
Erie Waterworks charges the following penalty fees to its customers:
- Non Sufficient Funds (NSF) or Returned Check Fee: $20. This is charged when a check bounces or a payment is returned by the bank.
- Posting Fee for Delinquency Notice:: $20. This is charged when an agent has to visit your home to post a tag on your door to notify you of delinquency.
- Service Termination for Non Payment: $25. This is charged when your service is shut off because you are late paying your bill.
- Service Reconnection as a result of delinquency: $25. This is charged when you are no longer delinquent and your service needs to be restored.
I Can’t Make A Payment
If you cannot, for any reason, make your Erie Waterworks payment on time, contact customer service as soon as possible to determine whether or not you will be able to keep your services on while working out a payment arrangement. They may be able to tell you about some local assistance programs designed to help you pay your bill if you are unable to do so yourself for financial hardship reasons. The details of the payment arrangements and assistance programs are not listed on the website.
Will They Work With Me To Pay My Bill?
Are you a current or previous customer of Erie Waterworks? Did you ever have a past due bill amount? How did the company work with you to resolve the issue? Share your experience below to help our other readers.
