What to Do When You Can’t Pay Your Empire District Electric Company Bill
Empire District Electric Company is an owner-invested electric and natural gas company based in Joplin, Missouri. The company provides services to more than 213,000 customers throughout Arkansas, Oklahoma, Kansas and Missouri.
How to Pay the Bill
As a long time or new customer of Empire District Electric Company, you expect the best, especially when you pay your bill. The company offers several quick, easy and convenient methods to pay your bill. The available options include:
Pay online: Customers can pay your Empire District Electric Company bill online by visiting https://www.paybill.com/empiredistrict/. Your account is assessed a $5.55 convenience fee when making a bill payment online.
Pay by phone: Customers can contact a customer service representative at 1-888-240-2356 to pay your monthly bill by phone.
Automatic deduction: An easy way to avoid late payment fees is to schedule your bill payment. You can have the funds directly deducted from your checking or savings account.
Pay by mail: You have the ability to send you bill payment to:
Empire District Electric Company
P.O. Box 127
Joplin, MO 64802
Pay in person: Customers have the ability to pay your bill in person at one of several locations throughout Oklahoma, Missouri, Kansas or Arkansas. The list of in-person payment locations is available on the website. You can also deliver payment to:
Empire District Electric Company
602 S. Joplin Ave.
Joplin, MO 64802
Questions About Your Billing Statement or Account?
When you receive your monthly billing statement or account, you may notice fees and service charges such as late payment fees, one-time security deposits, connection charges and reconnection charges. Do you need the charges explained? If you do, we recommend you visit the Empire District Electric Company Rates and Tariffs page. For additional information, we suggest you contact a customer service representative at 1-888-240-2356.
How the Penalty Fees Work
Empire District Electric Company charges customers a wide variety of service charges and fees on a non-recurring and monthly basis. The fees include:
- Security deposit – the average of two months worth of utility usage
- Late payment – 1.5% of the past due balance
- Returned check – $20
- Collection – $15
- Reconnection – $30
I Can’t Make a Payment
When you face a financial hardship and can’t pay your bill, Empire District Electric Company provides programs to help. The programs offered by Empire District Electric Company Rates include:
- Office of Human Concern
- SRS LIEAP
- Project Help
- SEK-CAP (referrals only)
- Community Action Partnership
- Missouri Valley Community Action
- Green Hills Community Action Agency
- Samaritan Center
- West Central Missouri Community Action Agency
- Human Development Corp
- Missouri Valley Community Action Agency
- Green Hills Community Action Agency
- Open Door Ministries
- Dept of Human Services
- Community Action Program
- Project Help
- Christian Help
- Dept of Human Services
- Community Action Program
- Ottawa Dept of Human Services
- Ottawa Community Action Program
- FEMA Funds
- Salvation Army
Will They Work With Me to Pay My Bill?
Empire District Electric Company has a long standing history of helping customers in need. Did Empire District Electric Company help you when you were faced with a financial crisis? We want you to share your experiences, both positive and negative. Leave us a comment below.
