What to Do When You Can’t Pay Your Electric Power Board Bill
The Electric Power Board is a residential and commercial electric company providing services to people living in and around Chattanooga, Tennessee. Customers can view fees online and register for account access to make payments at no charge.
How to Pay the Bill
Pay online: You can pay your Electric Power Board bill online at https://ecrm.epb.net/ecrm/security/showlogin.rails?returnUrl=%2fecrm%2fopenidauth%2fapproval. When you register for an online account, the first thing the form asks for is your account number. Have your bill ready when you register.
Pay by phone: Phone payments are accepted at 1-423-648-1372. The customer service representative will accept credit cards, debit cards and electronic checks.
Pay in person: In person payments are accepted at the main office and Electric Power Board branch locations. You can use check, credit card, debit card or cash to make your payment.
Electric Power Board Main Office
10 W Martin Luther King Blvd
Chattanooga, TN 37422
Or
Brainerd Branch Office
5830 Brainerd Rd
Brainerd Village
Chattanooga, TN 37422
Or
Hixson Branch Office
2124 N Point Blvd
Chattanooga, TN 37422
Pay at a pay station: Pay stations are located throughout the Chattanooga area. Visit the Pay Station Map https://www.epb.net/contact/pay-stations/ for a location near you.
Pay by mail: You can use the return envelope or send your bill stub to:
EPB
PO Box 182254
Chattanooga, TN 37422
Questions About Your Billing Statement or Account?
Don’t spend a ton of time worrying about fees and service charges listed on your bill. Visit the Deposits and Fees page to learn more about why those fees are listed. If you have questions about fees not listed on that page, contact the customer service department at 1-423-648-1372.
How the Penalty Fees Work
Penalty fees are added to your account if payments are late or your service is disconnected.
- Reconnect fees: $29 (at meter); $64 (at meter after hours); $75 (at pole).
- Late payment fee: 5% of the first $250 owed and 1% of the remaining balance.
- Returned payment fee: $30 per returned payment.
I Can’t Make a Payment
If you can’t pay your Electric Power Board bill, contact the customer service department for a payment arrangement. The number for customer service is 1-423-648-1372. You can also sign up for a payment arrangement through your online account.
LIHEAP: The federal LIHEAP program was designed to help low-income customers meet heating and cooling bills. The customer service department or your local Department of Human Services will have more information on how to apply and the income guidelines for the program.
Will They Work With Me to Pay My Bill?
Did the Electric Power Board help you pay off your overdue account? Tell us more.
