What to Do When You Can’t Pay Your DQE Bill
DQE or Duquesne Light is an electric company in Pennsylvania. Customers can choose to make payments to the company online or by mail, in addition to other services provided. If your account is past due, contact the customer service department immediately for more information on payment plans and/or local agencies that may be able to help.
How to Pay the Bill
The fastest way to pay your DQE bill is to contact customer service and pay by phone. The representative will note your account that payment has been made, stopping the disconnect process.
Pay online: You can pay your DQE bill online at https://secure.dqe.com/DLX/CustomerServices/Electriweb/AccountSummary/default.cfm?MakePaymentNow=1. Payments are processed by Western Union, so customers will be responsible for paying a service fee of $2.50. There is also a delay in payment processing, so payments are not credited immediately.
Pay by mail: If you wish to pay with a personal check or money order, make your payment payable to DQE and send to:
DQE
Payment Processing Center
Pittsburg, PA 15267-0001
Pay at a Western Union pay station: Visit any Western Union pay station in your area to make a payment. You will be charged a $2 fee for making payment via Western Union.
Questions About Your Billing Statement or Account?
If you’re looking at your bill and don’t understand some of the service fees or charges listed, contact the customer service department at 1-412-393-7100. You can also view more information on fees on the DQE Customer Care page.
How the Penalty Fees Work
If you cannot make your payment on time, contact the customer service department immediately to avoid late payment fees and other charges.
- Returned payment fee: DQE will charge $20 to your account if your personal check or other form of payment is returned for lack of funds.
- Late payment fee: A 1.5% late payment fee will be assessed if payment is made after the due date. This fee will be charged even if you mailed payment before the due date, but payment is processed after the due date.
- Reconnect charge: If you need to have service reconnected after non-payment, you could pay a reconnect fee between $89 and $250.
I Can’t Make a Payment
Customer service is ready to take your call at 1-412-393-7100 if you wish to place your bill on a payment plan. It is best to call before the due date to avoid late payment charges.
LIHEAP Pennsylvania: Customers with qualifying incomes may get assistance from the LIHEAP government program. Contact customer service for more information on LIHEAP.
Will They Work With Me to Pay My Bill?
Tell us more about the DQE company and how they work with customers to pay off past due balances.
