What To Do When You Can’t Pay Your Des Moines Water Works Bill
Des Moines Water Works is a water company providing service to people in the Des Moines and surrounding areas of Iowa. Water consumption varies based on a number of factors, and many companies bill on a bimonthly or quarterly basis. If you have trouble paying your bill, here is some information that will help you.
How To Pay The Bill
Des Moines Water Works provides multiple ways to pay your bill. Check them out below:
Online: To pay your Des Moines Water Works bill online visit: http://www.dmww.com/account_info.aspx.
By Phone: Call customer service at 1-515-283-8700 to process your payment by phone with a customer care agent.
Pay Stations: Pay your bill in person at one of these pay station locations.
Walk Ins: The main office is located at 2201 George Flagg Parkway, Des Moines, IA 50321 and is open from 7:30a to 5:30p Monday through Friday.
By Mail: Send payment to:
Des Moines Water Works
PO Box 9227
Des Moines, Iowa 50306-9227
Recurring Payments: Recurring payments can be setup in your online account, using your credit card. The payment will automatically be charged on the same day each month. You can also sign up for direct pay to have the bill amount drafted from your bank account every month.
Questions About Your Billing Statement or Account?
Des Moines Water Works lists returned payment fees and tenant deposits on the Rules and Regulations page. Further information on fees is available from the customer service office at 1-515-283-8700.
How The Penalty Fees Work
Des Moines Water Works lists fees and charges on the Rules and Regulations page.
- Returned payment fee: $30 per returned payment in addition to fees charged by your bank
- Tenant deposit: $60
- Restoration fee: From $25 to $65 for after hours restoration
- Termination fee: $45 per termination
I Can’t Make A Payment
If you are unable to make your Des Moines Water Works payment by the date listed on the bill, you should call customer service and let them know what is going on. They may be able to work with you to extend the payment date to avoid service interruption. They may also be able to help you learn about assistance programs available to help low income customers get their bills paid.
Will They Work With Me To Pay My Bill?
Are you a current or former customer of Des Moines Water Works? Do you have experience with past due bills? Please share your experience with our readers, telling us how the company worked with you to resolve the issue.
