What To Do When You Can’t Pay Your Cox Communications Bill
Cox Communications is a cable company providing cable television, high speed Internet, and digital telephone services to various parts of the country. This company offers service bundles to help you get discounts for ordering multiple services, but their rates often go up at the end of a six-month or 12-month timeframe.
How To Pay The Bill
Cox Communications offers the following payment options: online, by phone, by mail, and in person. You can choose between a paper or electronic version of your bill. You can also choose between recurring and one-time payments.
To make your Cox Communications payment online visit http://ww2.cox.com/viewbill.
For phone payments, visit Contact Cox and select your service area. This will provide the telephone number you will need to call to make your payment.
To make your payment by mail, visit Contact Cox and select your service area. This will provide the payment mailing address for your area.
To make your payment in person, visit: this Cox location map to find the payment center nearest you.
Questions About Your Billing Statement or Account?
There are no central fees across all service areas for Cox Communications. Customers having questions about fees, including late payment fees, returned check fees and service disconnection fees need to contact the local office of Cox Communciations. Start your search on the Cox Communication website.
How The Penalty Fees Work
There will be a fee for late payments and for returned checks. For more information on the amounts of these fees, you will need to contact your local office, as this information was not released to non-customers when we contacted customer service. If your service is terminated for non payment, you will have to return equipment. If you do not return it, you will be charged for it.
I Can’t Make A Payment
If you cannot make a payment on your Cox Communications account, contact customer service to let them know. It does not appear that they have any assistance programs in place to help people who cannot pay their bills, but talking to them to find out is better than not paying at all. Chances are you will be sent a delinquency notice with a balance and date to make payment by. If you do not make this payment on time, your services will be terminated, and you will have a certain amount of time to return the equipment to a Cox Communications store. If you do not, you will incur additional charges.
Will They Work With Me To Pay My Bill?
Are you a Cox Communications customer who has dealt with a past due bill? Share your experience below to help all the readers of our site. If you are having trouble, we recommend making adjustments to your level of service, such as opting for a package with fewer channels, or a slightly slower Internet speed.
