What to Do When You Can’t Pay Your Con Edison Bill
Con Edison is a utility company offering electric, gas and steam energy to customers in New York. The company offers:
- E-Bills
- Online Bill Pay
- Energy Credits
How to Pay the Bill
Customers have several options for paying Con Edison electric bills, including:
Pay Online: When you sign up for online access you can pay Con Edison bill online by visiting www.coned.com/customercentral/paybyinternet.asp
Pay Direct: Direct payments can be set-up from your credit card, debit card or bank account from your account page on Con Edison.
Pay by Phone: Customers can call 1-888-925-5016 to pay by phone with no service fee. This payment service accepts bank account payments only.
Pay by Outside Payment Service: An outside payment service is available for credit and debit card payments. Credit card payments require a $4.75 fee. Debit card payments are charged a fee of 2.6% of the payment total.
Pay with Online Banking: Customers can send payments to Con Edison using online bill pay if available from their personal or business bank account. Service charges and time to post payment will differ between banks.
Pay by Mail: Mail payments must be sent to:
Con Edison
JAF Station
PO Box 1702
New York, NY 10116-1702
Pay in Person: Customers can pay a Con Edison bill at official payment centers or authorized payment locations. Authorized payment centers are located in Queens, Bronx, Manhattan, Westchester, Brooklyn and Staten Island.
Walk-in Centers:
- Queens – 89-67 162nd St – National Grid Office
- Bronx – 448 E Fordham Rd – located near Third Ave
- Manhattan – 122 E 124th St – Park Avenue
- Brooklyn – One Metrotech Ctr at Jay St – National Grid
- Staten Island – 1140 Richmond Ter – located at corner of Bard Ave (exact payments only)
- Westchester – One Pathmark Plaza – Pathmark store
Questions About Your Billing Statement or Account?
Con Edison lists answers to commonly asked questions on the FAQs page. There are also links on this page to interactive residential bills so customers can better understand new charges, late payment fees and utility usage. If the FAQs page and interactive bill do not answer your billing questions, contact customer service at 1-800-752-6633.
How the Penalty Fees Work
Con Edison charge late payment fees, reconnect fees and convenience fees for paying bills online, but none of the fee amounts are listed on the customer website. We found several complaints describing fees as follows:
- Convenience Fee – $3.99
- Late Payment Fee – $20 or more
I Can’t Make a Payment
Con Edison offers several options for customers having trouble paying energy bills. Options include:
Payment Arrangements: After receiving a final bill before service is discontinued, contact Con Edison customer service. The customer service team will send a payment arrangement to your home at least 10 days before service is disconnected. If the payment arrangement is not low enough, contact customer service to discuss other options.
Payment Extension: If you will have the money to pay your Con Edison bill in the near future, contact customer service for a payment extension. Extensions are scheduled on a case-by-case basis.
Medical Assistance: Customers with special medical needs or those having medical hardships causing late bill payment may receive a 30 day extension.
Elderly Assistance: Elderly customers with a total energy bill less than $420 per year may receive quarterly bills instead of monthly bills.
Leveled Billing: Leveled billing divides the total energy bill amount for the previous 12 months into 12 even payments. Any overpayment of actual usage will be credited on the account. Any underpayment is subtracted from credits available on the account. Every 12 months, leveled payment amounts are reviewed.
LIHEAP: The LIHEAP home energy assistance program is available through the State of New York and assists qualified low-income customers that can’t pay your bill. The program offers heating assistance for the months of November to March and crisis assistance from the months of January to March.
Will They Work With Me to Pay My Bill?
We are looking to hear from Con Edison customers about their experiences with customer service. How did the company work with you on your overdue energy bill?
