What to Do When You Can’t Pay Your Columbus Water Works Bill
Columbus Water Works is a water company servicing the residents of Columbus, Georgia and the surrounding area. More than 230,000 residents depend on Columbus Water Works to provide safe water and excellent customer service. Aside from customer service, Columbus Water Works is known for its environmental sustainability of the Chattahoochee River.
How to Pay the Bill
Pay online: Customer can pay your Columbus Water Works online by visiting https://cwwga.innoprise.com/columbusww/. There is no convenience fees associated with online payment.
Pay by phone: You can pay your Columbus Water Works bill by phone by calling 1-706-649-3311. Acceptable forms of payment include credit card, debit card and electronic check from your checking or savings account.
Automatic bank draft: Customers can have their Columbus Water Works bill automatically deducted from their checking or savings account on a monthly basis. Cancelling the service requires a 30 day written notice to Columbus Water Works.
Pay by mail: You can send your Columbus Water Works bill to:
Columbus Water Works
P.O. Box 1600
Columbus, GA 31902-1600
Pay in person: Customers can pay your Columbus Water Works bill in person by visiting any convenient CB&T location or by visiting:
Columbus Water Works
1421 Veterans Parkway
Columbus, GA 31902
Questions About Your Billing Statement or Account?
All rates and fees charged by Columbus Waterworks are listed on the official website. Customer service agents are available for additional questions at 1-706-649-3400.
How the Penalty Fees Work
Columbus Water Works charges several fees to customers. Some fees may be associated with late payments and others with starting new service or transferring service.
- Connection fee: $25 – May be charged in addition to or in lieu of a deposit.
- Connection fee (after hours): $35 – May be charged in addition to or in lieu of deposit.
- Transfer service charge: $25 – Assessed for moving service from one address to another.
- Delinquent charge: $30
- Unauthorized use: $40
- Returned check fee: Will be charged to customer accounts when a payment is returned for insufficient funds. If two checks are returned in any 12-month period, all future payments will be accepted by cash only.
- Late payment fee: Also known as a delinquent charge. $30
I Can’t Make a Payment
Customer service can extend the payment due date if you find you cannot make your bill payment on time. Bills are due upon receipt, which means there is no grace period when paying Columbus Water Works bills. Contact customer service at 1-706-649-3400 for an extension or detailed information on payment programs.
- Payment arrangements: Customer service has the ability to set up a payment arrangement for your Columbus Water Works bill.
Will They Work With Me to Pay My Bill?
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