What to Do When You Can’t Pay Your Cleveland Electric Illuminating Company Bill
The Cleveland Electric Illuminating Company is a First Energy company serving customers in Cleveland, Ohio and the surrounding area. Many of the features on the websites for First Energy companies are general to the mother company, but payment addresses, contact phone numbers and tariffs are different for each company.
How to Pay the Bill
Today there are more bill payment options than ever before. Cleveland Electric Illuminating Company prefers to send customers eBills and accept online bill payments to reduce the impact on the environment, but payments via mail are also accepted.
Pay online: you can log into your First Energy account to pay your Cleveland Electric Illuminating bill online at https://www.firstenergycorp.com/log_in.html. The main First Energy website processes all online bills and payments. There are no fees for online payments listed.
Pay by phone: Phone payments for all First Energy companies are processed at 1-866-569-4770. Customers can choose credit cards and debit cards to make payments. The service is automated so you can call 24 hours a day. You will need the card number and security code from the back of the card to make a payment.
Pay in person: Payment locations are available throughout Cleveland. Customers need to visit the Authorized Payment Agencies page to enter a zip code for local payment centers.
Pay by mail: You can mail a personal check or money order to the Cleveland Electric Illuminating Company at:
Cleveland Electric Illuminating Company
PO Box 3638
Akron, OH 44309-3638
Questions About Your Billing Statement or Account?
Do you want to know more about the fees, service charges and other charges appearing on your bill? You can visit the Ohio Tariffs page for information on all fees charged by the company. Customer service is also available to answer your questions at 1-800-589-3101.
How the Penalty Fees Work
Penalty fees can be avoided if you contact customer service before your due date, in some cases.
- Late payment charges: If your payment is received more than 5 days past the due date you will be charged a 1.5% late fee. The extra 5 days are given to allow mail payment processing.
- Same day connection charge: $35
- Field collection charge: $12
- Reconnection charge: $35 (during normal business hours); $60 (same day reconnection).
- Returned payment charge: $15
I Can’t Make a Payment
Extended Due Date: The company is willing to give you five extra days to pay your bill if you need the extra time to pay.
Extended Payment Plan: Breaks your current balance into smaller payments until you get on your feet. Charged in addition to current charges.
Military Deferment: Contact customer service if you or your spouse is currently on active duty.
PIPP Plus: Call 1-800-589-3101 to apply for the PIPP Plus program. Allows customers to pay a portion of their income instead of the total amount due.
Will They Work With Me to Pay My Bill?
If you have a history with the Cleveland Electric Illuminating Company, tell us how your bill was resolved and if the company helped.
