What to Do When You Can’t Pay Your Clark Public Utilities Bill
Clark Public Utilities offers water and electric services for residents of Clark County, Washington. More than 213,000 customers receive service from Clark Public Utilities. The company is independently-owned, operated and focuses on excellent customer service.
How to Pay the Bill
Pay online: Customers can pay your Clark Public Utilities bill online by visiting https://myaccount.clarkpud.com/Login.aspx. Customers can pay with either credit or debit cards.
Pay by phone: Customers can pay your Clark Public Utilities bill by phone by calling 1-360-992-3000. Payments are deducted from your checking or savings account.
Pay stations: Customers can pay your Clark Public Utilities at the following authorized pay stations:
- Amboy Market: Amboy
- First Independent Bank: all Clark County locations
- Lacamas Federal Credit Union: all Clark County locations and Woodland
- Twin Star Credit Union: all three locations
- Yacolt Town Hall: Yacolt
Pay in person: Customers can pay your Clark Public Utilities bill by visiting:
Orchards Service Center
8600 NE 117th Avenue
Vancouver, WA 98668
Or
Vancouver Service Center
1200 Fort Vancouver Way
Vancouver, WA 98668
Pay by mail: Customers can pay your Clark Public Utilities bill by sending payment to:
Clark Public Utilities
P.O. Box 8900
Vancouver, WA 98668
Questions About Your Billing Statement or Account?
On a monthly basis, do you fully understand all of the fee assessed to your Clark Public Utilities billing statement or account? If not, we recommend you visit the Clark Public Utilities Customer Care page. You can also contact customer service at 1-360-992-3000.
How the Penalty Fees Work
Clark Public Utilities charges fees for late payments and insufficient funds. A payment is considered late, when Clark Public Utilities receives the payment at a minimum 15 days past the original due date. Clark Public Utilities does not require customers pay a security deposit.
- Late payment – Clark Public Utilities charges customers a fee of 1% of the past due amount for payments received past the due date. The minimum charged to customers is $2.50.
- Insufficient funds – Clark Public Utilities charges a fee for returned checks, but did not disclose the amount.
I Can’t Make a Payment
Clark Public Utilities offered several options for customers that can’t pay your bill. The most readily available options are payment arrangements. Additional assistance programs include LIHEAP, Low-Income Rate Assistance, Senior Outreach Program and Guarantee of Service Program.
- LIHEAP – Federally-funded program that offers utilities assistance to qualified low-income customers. Learn more about how to qualify for energy assistance with LIHEAP.
- Low-Income Rate Assistance – This program is available to qualified low-income customers and offers discounts of 5% to 40%.
- Senior Outreach Program – This program is designed to provide heating and cooling assistance for the elderly. The requirements include being over the age of 60 and having a household income within 126% to 150% of the Federal poverty level.
- Guarantee of Service Program – This program offers qualified income-eligible customers relief from their Clark Public Utilities bill. The bill is calculated based upon the monthly household income. There are no fees associated with this service. Remaining in the program requires the customer to make monthly payments on time or risk being removed from the program.
Will They Work With Me to Pay My Bill?
Did Clark Public Utilities provide assistance paying your bill? Were they there for you when you needed them the most? Share your experience and leave us a comment below.
