What to Do When You Can’t Pay Your City of Raleigh Bill
The City of Raleigh is the capital of North Carolina. The City Of Raleigh water company provides utility services to residents in the city as well as the surrounding suburbs. The services provided by the City of Raleigh include water and wastewater, garbage and recycling and sewer services.
How to Pay the Bill
The City of Raleigh offers customers easy and convenient methods to pay your bill. The available options include online payment, automatic deduction, phone payments, payments by mail and n-person payments.
Pay online: Customers can pay your City of Raleigh bill online by visiting https://ubwss.raleighnc.gov/SelfService/SSvcController/login. The service is free for registered customers.
Automatic deductions: Customers can pay your City of Raleigh bill by having the funds automatically deducted from your checking or savings account. Call customer service at 1-919-890-3245 for an application and return the form to:
City of Raleigh – Utility Billing Services
P.O. Box 590
Raleigh, NC 27602-0590
Pay by phone: Customers can pay your City of Raleigh bill by calling customer service at 1-919-890-3245. Acceptable methods of payment include credit or debit cards. The service is free with no convenience fees added to your current bill.
Pay by mail: Customers can pay your City of Raleigh bill by sending payment to:
City of Raleigh
P.O. Box 71081
Charlotte, NC 28272-1081
Pay in person: Customers can pay your City of Raleigh bill in person by visiting the following locations:
Avery C Upchurch Municipal Complex
1st Floor Revenue Services Lobby
222 W Hargett Street
Raleigh, NC 27602
or
Garner Town Hall
900 7th Avenue
Garner, NC 27529
or
Knightdale Town Hall
950 Steeple Square Court
Knightsdale, NC 27545
or
Rolesville Town Hall
502 Southtown Circle
Rolesville, NC 27571
or
Wake Forest Town Hall
301 S Brooks Street
Wake Forest, NC 27587
or
Wendell Town Hall
15 E Fourth Street
Wendell, NC 27591
or
Zebulon Town Hall
1003 N Arendell Avenue
Zebulon, NC 27597
Questions About Your Billing Statement or Account?
The City of Raleigh offers a Water and Sewer FAQs page with answers to questions about water color, water main breaks and billing issues. However, according to the FAQs section, customer service can be reached at 1-919-890-3245 for detailed information on fees and billing questions.
How the Penalty Fees Work
The City of Raleigh charges customers a variety of fees on a monthly and as needed basis. The fees include insufficient fees, service charges and reconnection.
- Late payment – When the City of Raleigh receives your bill payment past the due date, they charge the greater amount of 1.5% of the past due amount or $5.
- Security deposit – The City of Raleigh charges customers a security deposit of $50 for all utility services.
- Insufficient funds – When payments return from your financial institution for insufficient funds, the City of Raleigh charges you a $25 fee.
- Service charges – In the event you need a service technician at your residence, the City of Raleigh charges your $50 for the first trip and $100 for subsequent trips.
- Connection – When service is initiated with the City of Raleigh, they charge you a $75 fee.
I Can’t Make a Payment
The City of Raleigh does not provide assistance programs to customers that can’t pay your bill. When we spoke to the customer service representative, they explained that customers should call 1-919-890-3245 prior to a termination notice to discuss payment arrangements.
Will They Work With Me to Pay My Bill?
What was your experience dealing with the City of Raleigh when you needed them the most? Did they assist you in pay your bill? Share your thoughts by leaving us a comment below.
