City of Phoenix Utility Bill

What to Do When You Can’t Pay Your City of Phoenix Bill

As the fifth largest city in the United States, Phoenix, AZ has a population of more than 1.5 million. The services offered by the City of Phoenix include water, sewer and wastewater. More than 400,000 customers benefit from services provided by the City of Phoenix.

How to Pay the Bill

The City of Phoenix offers several methods for you to pay your monthly bill. You can pay your City of Phoenix bill online, with an automatic deduction, pay in person, pay at authorized pay stations, pay at Chase Bank, pay by mail and pay by phone.

Pay online: Customers can pay your City of Phoenix bill online by visiting https://jsslprd.phoenix.gov/waterpayments/app/add.phx;jsessionid=a61c7cb8162d002a61d7a110fd7a. You have the ability to use your credit card or debit card. There is no convenience fee associated with online bill payments.

Automatic deduction: Automatic deductions are associated with your bank account. Contact the customer service department for the City of Phoenix to enroll in automatic deducations.

Pay in person: In person payments are accepted at:

APS North Valley Customer Office
4612 E. Bell Rd.
Phoenix, AZ 85032

Pay stations: Paystations make it easy for customers to make payments on the run. Pay stations are located at:

305 W. Washington St.
Phoenix, AZ 85032

Or

10255 N. 23^rd Ave.
Phoenix, AZ 85032

Or

4105 N. 51^st Ave.
Suite 119
Phoenix, AZ 85032

Or

610 E. Baseline Rd.
Suite C5
Phoenix, AZ 85032

Chase Bank: Local branches of Chase Bank accept payments for the City of Phoenix water and other services.

Pay by mail: Personal check and money order payments should be sent to:

City of Phoenix Water Services Department
P.O. Box 78663
Phoenix, AZ 85062-8663

Pay by phone: Customer service is available at 1-602-262-6251 for customers who wish to make payments over the phone.

Questions About Your Billing Statement or Account?

Have you noticed an increase in your monthly fees or service charges on your City of Phoenix billing statement or account that you do not understand? If this is the case, we recommend visiting the City of Phoenix Customer Resource page. You can also contact customer service at 1-602-262-6251 for additional information.

How the Penalty Fees Work

The City of Phoenix did not disclose all of the fees and service charges, but did disclose the following charges:

Service charge – The fee is based upon the size of your meter and ranges from $4.36 to $24.60.

Volume charge – The fee is based upon the amount of water you use on a monthly basis and ranges from $2.44 to $3.77.

Sewer – The sewer fee is $34.25 per month.

I Can’t Make a Payment

When we spoke to the customer service representative, they explained that the City of Phoenix offers assistance to customers that can’t pay your bill. You will need to call customer service at 1-602-262-6251. The available assistance programs include:

• Payment arrangements
• Payment assistance due to income loss
• Payment assistance due to financial crisis

Will They Work With Me to Pay My Bill?

What was your experience, positive or negative, dealing with the City of Phoenix when you needed them the most? Did they help you pay your bill? We want to hear from customers just like you. Leave us a comment below.