Carmax Headquarters Information

Table of content Carmax Headquarters Information: Contacting Carmax Headquarters Carmax Headquarters Info Carmax Headquarters Executive Team Carmax Headquarters Brands Resource Links Carmax Headquarters Information: Contacting Carmax Headquarters Carmax is a car company that buys and sells new and used vehicles. According to the company website, Carmax will purchase your vehicle even if you do not […]

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May 9, 2025

Carmax Headquarters Information: Contacting Carmax Headquarters

Carmax is a car company that buys and sells new and used vehicles. According to the company website, Carmax will purchase your vehicle even if you do not choose to purchase a vehicle from Carmax. All offers are payable on the spot with a bank draft. Carmax locations are available across the United States. If you find a vehicle at another Carmax location, your local Carmax may transport the vehicle for your convenience.

Carmax Headquarters Info

The Carmax headquarters is located in Richmond, Virginia. Customers can choose to contact corporate office by mail, phone and email. The official website offers customers online shopping, corporate information and checklists for buying and selling with Carmax.

Address:

Carmax Headquarters 12800 Tuckahoe Creek Pkwy. Richmond, VA 23238

Phone Number: You can reach the Carmax headquarters between 9:00 am – 8:00 pm EST Monday to Friday. Corporate officials are available via the customer service department at 1-800-519-1511.

Email: You can choose to contact Carmax headquarters using the corporate contact form ^[+]. There are also contact forms for general feedback and website feedback.

Website: The official website for Carmax serves as a portal for finding the perfect vehicle, but it also helps customers find contact information for the company ^[+]. In addition to general contact information, Carmax headquarters is also available via social media like Facebook and Twitter ^[+].

Carmax Headquarters Executive Team

The executive team from Carmax headquarters is comprised of a management team and Board of Directors.

Management Team

Bill Nash – President and Chief Executive Officer
Ed Hill – EVP, Chief Operating Officer
Jim Lyski – EVP, Chief Marketing Officer
Eric Margolin – EVP, General Counsel and Corporate Secretary
Tom Reedy – EVP of Finance
Diane Cafritz – SVP, Chief Human Resources Officer
Jon Daniels – SVP, CarMax Auto Finance
Enrique Mayor-Mora – SVP, CFO
Shamim Mohammad – SVP, Chief Information and Technology Officer
Darren Newberry – SVP, Store Operations
Joe Wilson – SVP, Store Strategy and Logistics

Additional management team members are available on the Corporate Governance page ^[+].

Board of Directors

Thomas J. Folliard
Peter J. Bensen
Ronald E. Blaylock
Sona Chawla
Shira Goodman
Robert J. Hombach
David W. McCreight
William D. Nash
Mark F. O’Neil
Pietro Satriano
Marcella Shinder
Mitchell D. Steenrod

Carmax Headquarters Brands

Carmax headquarters is not responsible for any in-house brands, other than Carmax Auto Financing. CarMax customers can learn more about CarMax financing on the dedicated finance page ^[+].

Resource Links

Find more Headquarters guides and resources on our site.

Overall, carmax headquarters information remains worth understanding before you decide.

Frequently Asked Questions

What is the best way to contact Carmax?

The fastest way to reach them is usually by phone during business hours, using the contact information listed above. Many companies also offer online account management or a contact form for non-urgent questions.

Can I manage my account online?

Most companies, including Carmax, offer an online account portal where you can view statements, update information, and track requests without needing to call in. Check the official website listed above for login access.

What should I do if I run into an issue?

If something isn’t resolved through the standard process, calling customer service directly and asking to escalate the issue is usually the quickest path to a resolution. Keep any reference or confirmation numbers from prior contact for faster follow-up.