What to Do When You Can’t Pay Your Burbank Water and Power Bill
Burbank Water and Power supplies electric and water services to more than 40,000 homes in Burbank, California. The company also supplies electricity and water to businesses in the area. Burbank Water and Power uses smart meters. Smart meters are read from a main office instead of in person. Virtual meter reading reduces the risk of human error as bills are generated based on actual usage at the time billing reports are generated for the month.
How to Pay a Bill
Pay by mail: Customers wishing to send a personal check or money order to Burbank Water and Power for bill payment should send payments to:
Burbank Water and Power
PO Box 631
Burbank, CA 91503-0631
Pay in person: Customers can make payment in person for faster processing. Payments are accepted at 164 W Magnolia Blvd in Burbank between the hours of 8 a.m. and 5 p.m. Monday to Friday. In person payments are accepted as personal checks, money orders or cash only. Customer service does not accept credit or debit card payments.
Pay at a payment box: Payment boxes are located throughout Burbank for ease of payment. Remember, it takes time to process these payments so customers facing disconnection for non-payment should opt for a faster payment option. Cash should not be paid at payment box locations.
- City Hall – 275 E Olive Ave in the foyer.
- Izay Park – 111 W Olive Ave in the rear parking area.
- Police / Fire Building – 311 E Orange Grove Ave in foyer.
- Joslyn Adult Center – 1301 W Olive Ave.
- Tuttle Center – 1731 N Ontario St.
Pay online: You can pay your Burbank Water and Power bill online via http://www.burbankwaterandpower.com/make-a-payment. The online payment processor charges a fee of $3.95 to accept payment online. Alternatively, customers can sign up for an online account for additional online bill pay options.
Questions About Your Billing Statement or Account?
Burbank Water and Power gives customers a wealth of information about penalty fees on the Water Rates and Charges page. If your question is not answered on this page, contact a customer service agent at 1-818-238-3700.
How the Penalty Fees Work
Penalty fees are added to your current account balance. These fees often occur when payment is not made on-time. It is best to contact customer service if you know you will be late to prevent late payment charges and potential disconnection of service.
- Restoration fee after disconnection for non-payment: $30
- Service call for non-payment: $50
- Returned payment charge: $35 per payment
- Late fee: 1.5% of past due balance
- Collection agency fee: 20% of the total amount being collected
I Can’t Make a Payment
Burbank Water and Power suggests contacting a local agency for help making past due payments or help with on-going financial difficulties. Sources of help include:
- HEAP: Home Energy Assistance Program. Contact number 1-818-891-4148.
- BTAC: Burbank Temporary Assistance Center. Contact number 1-818-848-2822.
- Salvation Army: Contact number 1-818-845-7214.
Burbank Water and Power does offer payment arrangements for customers. Contact customer service at 1-818-238-3700 to make payment arrangement and stop collection activity.
Will They Work With Me to Pay My Bill?
Did Burbank Water and Power work with you to help you pay off your past due bill? Let us know what they did to help you.
