What to Do When You Can’t Pay Your Austin Utilities Bill
Austin Utilities is an electric company operating in Minnesota. Due to cold winters, Austin Utilities will not shut off electric service between October 15 and April 15, but only if customers meet certain requirements. There are five requirements to qualify for the cold weather rule. Customers must have a current account with no past due balances before October 15. The family income must not be more than 50% of the state median income. Electric must power the primary source of heat in the home. The customer must fill out forms for the Cold Weather Program and the customer must pay 10% of the household income to Austin Utilities each month (or the full energy bill, whichever is less).
How to Pay the Bill
Pay online: Customers can pay your Austin Utilities bill online at https://ebiz.austinutilities.com/. Online payments are processed through Austin Utilities, requiring customers sign up for online account access.
Pay by mail: Mail payments should be sent to:
Austin Utilities
400 Fourth St NE
Austin, Minnesota 55912
Pay at a drop box: There are five drop box locations where customers can submit personal check or money order payments. Cash payments are accepted at drive-up and walk-up locations.
Austin Utilities Drive-Up
400 Fourth St NE
Austin, Minnesota 55912
Austin Utilities Walk-U
400 Fourth St NE – Inside the building
Austin, Minnesota 55912
Jim’s Supervalu
301 11th St NE
Austin, Minnesota 55912
Hy-Vee
1001 18th Ave
Austin, Minnesota 55912
Main Street
1305 1st Ave SW
Austin, Minnesota 55912
Pay automatically: Customers can sign-up for automatic payments from the Austin Utilities website. You must enter your account number, billing information and payment information. You can also send an automatic debit application to customer service at talk2au (at) austinutilities (dot) com.
Questions About Your Billing Statement or Account?
If you have questions about the rates and fees associated with your Austin Utilities account, including electric rates, water rates and gas rates, visit the Rates page on the official website. Customer service is also available to answer rate and fee questions at 1-507-433-8886.
How the Penalty Fees Work
We could not find a listing of late payment fees and security deposits on the Austin Utilities website, but we downloaded the application for new service and the fees were listed.
- Late payment fee: 5% of the past due balance
- Security deposit: $150 for electric and $150 for gas
I Can’t Make a Payment
Austin Utilities understands that Minnesota winters are cold and energy bills skyrocket. The company offers the Cold Weather rule to qualifying customers, but there are also other options for help paying your utility bill.
- Reach Out For Warmth: For help with heating bills contact 1-800-944-3281.
- Salvation Army Austin Corporation: Information on the Salvation Army heating program is available at 1-507-437-4566.
- LIHEAP Home Energy Assistance Program: The LIHEAP program is available to low-income families. You must apply every year for LIHEAP support.
Will They Work With Me to Pay My Bill?
Tell us how Austin Utilities helped you and your family pay heating bills.
