What to Do When You Can’t Pay Your Anaheim Public Utilities Bill
The City of Anaheim and the surrounding area are one of the largest communities in California. The town offers cutting edge services and excellent customer relations to the residents. A key department in the town is the Anaheim Public Utilities department. The department provides water and electric services to approximately 328,000. Similar to mid-sized communities, the town realizes that residents face hardships and at times force you to not pay your bill. The Anaheim Public Utilities provides programs and service that help in your time of need.
How to Pay the Bill
When you are seeking a convenient method to pay your Anaheim Public Utilities bill, the company has the means to accommodate. The options available to customers include:
Pay online: Customers can pay your Anaheim Public Utilities bill online by visiting http://www.anaheim.net/section.asp?id=54. The city doesn’t charge customers a convenience fee when you decide to utilize the online payment feature.
Pay in person: Anaheim Public Utilities offers in-person payments. Customers can simply visit the following location in order to pay your bill.
Anaheim Public Utilities
202 South Anaheim Blvd.
Anaheim, CA 92805
Pay by phone: Do you feel secure pay your bill with your credit card, debit card or electronic check? If you do, Anaheim Public Utilities allows you to pay your bill by phone. Call 714-765-3300 and follow the prompts.
Pay by mail: Customers can send you payment to:
Anaheim Public Utilities
P.O. Box 3069
Anaheim, CA 92803
Automatic deduction: An easy way to avoid monthly late payment fees is to schedule payment from your savings or checking account. The payment deducts on the due date or a date of your choice.
Questions About Your Billing Statement or Account?
Do you understand the service charges and fees associated with your billing statement or account? Not every customer understands the charges. If you are in need of a detailed explanation, you should visit the Anaheim Public Utilities Water and Electric Fees page. Another resource available is the Anaheim Public Utilities customer service hotline at 714-765-3300.
How the Penalty Fees Work
The penalty fees assessed by Anaheim Public Utilities are charged on am non-recurring and a monthly basis. The charges assessed include:
- Initial service – $10, up to $40
- Security deposit – $45
- Reconnection – $20 to $40
- Collection – $7
- Meter reading – $25
- Meter testing – $25 to $170
I Can’t Make a Payment
When customers face a financial crisis, Anaheim Public Utilities provides services to help. The services you can benefit from include:
- Payment extension
- Payment plan
- LIHEAP
- Community Action Agencies
Will They Work With Me to Pay My Bill?
We want to hear your stories and experiences dealing with a major utility company such as Anaheim Public Utilities. Let us know your thoughts.
