What to Do When You Can’t Pay Your ACE Elite Card Bill
With a financial world filled with service charges and fees, customers need a card designed to fit your monthly budget without breaking the bank. The ACE Elite card is an ideal alternative to the traditional credit card. When you apply for the ACE Elite card, you don’t have to worry about a credit check, a commitment or a contract. The card offers world-class benefits, including:
- Mobile alerts
- Cash transfers
- 24 hour customer support
How to Pay the Bill
You have the ability to put additional funds on your ACE Elite card. The available methods include:
Pay online: Customers can pay your ACE Elite bill online by visiting https://www.ACEelitecard.com/account/distributors.m. The online service is free.
Pay by mail: You can send your ACE Elite payment to the following address:
NetSpend Corporation
P.O. Box 2136
Austin, TX 78768-2136
Pay by phone: Customers can contact customer service at 1-866-387-7363 to place additional funds on your ACE Elite card.
Questions About Your Billing Statement or Account?
If you call customer service at 1-866-387-7363, you have the ability to ask questions or voice your concerns about your ACE Elite card. The representative will discuss an applicable charges assessed to your account. You can also visit the ACE Elite Card Customer Resource for a detailed explanation of all applicable service charges and fees.
How the Penalty Fees Work
Credit card companies typically hide service charges and fees to misinform the consumer. The ACE Elite card does not hide fees. You may notice the following fees on your billing statement or account.
- Plan fee – $5 (ACE Elite direct deposit)
- Transaction fee – $1 (ACE Elite pay-as-you-go)
- PIN transaction – $2 (ACE Elite pay-as-you-go)
- Balance inquiry – $0.50 per transaction
- Stop payment – $10
- ATM (domestic) – $2.5
- ATM (international) – $4.95
- ATM denial – $1
- Overdraft protection – $15 per instance
- Account maintenance – $5.95
- Replacement card – $3.95 to $4.95
I Can’t Make a Payment
Since the ACE Elite card allows you to pay your bills and does not necessarily have payment options, we recommend calling customer service at 1-866-387-7363 if you find discrepancies with your account. If you notice fees and charges added to your account, the representative will perform a thorough investigation before crediting your account. You have approximately 90 days to file a dispute. You can access the ACE Elite Card Customer Care page to find the applicable information regarding disputes.
Will They Work With Me to Pay My Bill?
The ACE Elite card is an ideal alternative to traditional credit cards, but does the company work with you when you notice service charges and fees assessed to your account? We want to hear your stories.
