What to Do When You Can’t Pay Your AC Electric Bill
AC Electric is a Pepco electric company serving more than 500,000 people in the southern New Jersey area. New Jersey is known for cold winters and significant snowfall followed by hot, humid summers. When it comes to controlling electric costs, AC Electric offers customers tips and tricks for reducing electric use.
How to Pay the Bill
AC Electric offers multiple methods of payment for customer convenience. Mail payments are the slowest to process, so customers with past due bills and overdue balances should not send personal check or money order payments by mail.
Pay online: You can pay your AC Electric bill online through the MyAccount section. Visit your account at http://www.atlanticcityelectric.com/home/billing/myaccount.aspx. New customers will have to register for online account access.
Pay by mail: Customers can send personal check and money order payments via mail. Mail payments take longer to process so customers should sent payments well in advance of the due date. The account number should be printed on the front of the personal check or money order.
Atlantic City Electric
PO Box 13610
Philadelphia, PA 19101-3610
Pay by phone: Phone payments are processed at 1-800-642-3780. The service accepts checking account payments only. There is no service charge for phone payments.
Pay automatically: Auto payments are deducted from your bank account each month. You still receive a bill from AC Electric, but your payment is taken from your bank account automatically.
Pay in person: You can pay your AC Electric bill at one of the payment locations in the service area.
Questions About Your Billing Statement or Account?
If you have questions about fees on your billing statements, especially late payment fees, termination fees and returned payment fees, you should visit the AC Electric FAQ page. We also recommend you call customer service at 1-+800-642-3780 for additional information.
How the Penalty Fees Work
There are multiple tariff schedules listed on the AC Electric website. Customers may have to pay the following fees according to the tariff schedules.
- Late payment fee: 0.877% of the past due balance per month.
- Returned payment fee: $7.64 per returned payment.
- Reconnect: $15 per reconnect.
- Disconnect: $15 per disconnect.
I Can’t Make a Payment
- Budget billing: The customer pays an average amount based on the previous billed amount at the service address during the previous 12 months.
- Extended payment date: Moves the payment date to a later date so the customer have more time to pay. Online form available.
- Payment arrangements: If you are having temporary financial difficulty, contact the customer service department at 1-800-642-3780.
- Assistance programs: AC Electric helps customers meet financial needs by offering phone numbers and contact information for local agencies.
- LIHEAP: The LIHEAP home energy assistance program allows low-income customers to apply for income-based energy assistance from the federal government.
- Third-party notification: this service allows AC Electric to contact a third-party if your service is about to be disconnected. The third party has the option to make payment or not. They are not liable for the account.
Will They Work With Me to Pay My Bill?
We’d love to hear how AC Electric worked with you to pay your past due bill.
