What to Do When You Can’t Pay Your Sylacauga Utilities Board Bill
The City of Sylacauga prides itself on being progressive and technologically advanced. The city provides electric, water, Internet, gas and waste water services to residents of the city. This small community boasts outstanding schools, fast high-speed Internet and a sense of community pride not found in most cities. Due to the small size of the Sylacauga Utilities Board, there is very little information about bill payment listed on the official website.
How to Pay the Bill
If you need information on how to pay your bill immediately, contact the customer service department at 1-256-249-8501.
Pay online: You can pay your Sylacauga Utilities Board bill online at http://www.sylacauga.net/utilities/customerservice/view_bill.htm. You’ll need the account number for the bill you are trying to pay and the first three letters of your last name to call up the bill online. There is no mention of whether all services are billed once per month or as separate bills.
Pay by mail: Mail payments can be sent to the address on your billing statement. Customers can also send personal checks or money orders made out to the proper department to:
Sylacauga Utilities Board
PO Box 207
Sylacauga, AL 35150
Pay in person: There are two locations where customers can possibly drop off payments in person. Payment information is not listed for these locations, but customers can call to verify payment acceptance.
Business Office
301 N Elm Ave
1-256-249-8501
Or
Operations Center
1414 Edwards St
1-256-249-0372
Questions About Your Billing Statement or Account?
All questions about your billing statement or account must be directed to the customer service department at 1-256-249-8501. There are no rates, fees, service charges or FAQs listed on the website. Customer service is available between 7:30 AM and 4:30 PM.
How the Penalty Fees Work
The Sylacauga Utilities Board is bound to charge late payment fees, returned payment fees and other fees for breaking service contracts. These fees are not listed, but there are brochures for each of the departments providing service to residents. The brochures list deposit information and other relevant information about starting and maintaining service.
I Can’t Make a Payment
Contact the customer service department if you are having trouble paying your Sylacauga Utilities Board bill. Customer service will work with you to reduce your payments with a payment arrangement, but they need to know you’re having trouble to work with you.
Will They Work With Me to Pay My Bill?
Do you know how the Sylacauga Utilities Board works with customers with past due balances? Let us know how the company helped you.
