Jones Onslow Electric Bill

What to Do When You Can’t Pay Your Jones Onslow Electric Bill

Jones Onslow Electric is an electric company based in North Carolina. The company services more than 60,300 customers in Craven, Pender, Duplin, Onslow, Jones and Lenoir County. Jones Onslow Electric is committed to the customers it service by providing excellent customer service and a low-price energy alternative to traditional companies. Along with its commitment to the community, Jones Onslow Electric provides assistance to customers that can’t pay your bill.

How to Pay the Bill

Jones Onslow Electric provides several methods for customers to pay your bill. The available methods include online bill pay, automatic deduction, in person payment, mail payment and phone payments.

Pay online: Customers can pay your Jones Onslow Electric bill online by visiting https://billing.joemc.com/joemc/login.jsp. Acceptable methods of payments include credit cards, debit cards and electronic checks. Online payments are free and only require you register on the Jones Onslow Electric website.

Automatic deduction: Customers can pay your Jones Onslow Electric bill by having the funds automatically deducted from your checking or savings account.

Pay by mail: Customers can pay your Jones Onslow Electric bill by mailing payment to:

Jones Onslow Electric
259 Western Blvd.
Jacksonville, NC 28546

Pay by phone: Customers can pay your Jones Onslow Electric bill by calling customer service at 1-800-682-1515 or 910-353-1940.

Pay in person: Customers can pay your Jones Onslow Electric bill in person by visiting:

Jones Onslow Electric
259 Western Blvd.
Jacksonville, NC 28546

Or

Jones Onslow Electric
1225 NC Hwy 210
Sneads Ferry, NC 28460

Questions About Your Billing Statement or Account?

Have you seen fees on your Jones Onslow Electric billing statement or account that need further explanation? If this is the case, we recommend you visit the Jones Onslow Electric Service Fees and Charges page. For additional information, you can contact customer service at 1-800-682-1515 or 910-353-1940.

How the Penalty Fees Work

Jones Onslow Electric charges several service charges and fees on a monthly basis as well as a non-recurring basis. The fees include:

• Security deposit – $300
• Connection – $25; $75 (same day); $20 (auto connect)
• Late payment – 1.5% of the past due amount
• Returned check – $25
• Field collection – $25
• Reconnect – $25; $85 (after-hours)
• Meter test – $50
• Meter tampering – $100
• Delinquent notice – $10
• Trip charge – $75

I Can’t Make a Payment

Jones Onslow Electric does not provide a sufficient amount of information to customers that can’t pay your bill. We recommend contacting customer service at 1-800-682-1515 and inquire about payment plans. We also recommend contacting customer service prior to receiving your termination notice. Another assistance program available to customers that can’t pay your Jones Onslow Electric bill is:

LIHEAP home energy assistance program – This federally-funded program is available to customers that meet specific household income guidelines. For additional information regarding the LIHEAP program, contact customer service or the National Energy Assistance Referral Project (NEAR) at 1-866-674-6327.

Will They Work With Me to Pay My Bill?

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Frequently Asked Questions

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