Arizona Public Service Bill

What to Do When You Can’t Pay Your Arizona Public Service Bill

Located in the metropolis of Phoenix, Arizona, Arizona Public Service is a company that provides world-class service with down home charm. The company is an electricity company that services approximately 1.3 million customers.

How to Pay the Bill

Do you want to pay your bill in a easy and quick manner? Arizona Public Service has the services to fit your lifestyle.

Pay online: Customers can pay your Arizona Public Service bill online by visiting https://www.aps.com/svcs/accountinfo.acx. You will not be charged a service fee when paying online.

Pay by mail: You have the ability to pay your bill by sending your payment to:

Arizona Public Service
P.O. Box 2906
Phoenix, AZ 85062-2906

Automatic draft: Schedule you payment on the due date or up to 10 days prior by having the funds deducted from your checking or savings account.

Pay in person: With several convenient locations throughout the city available, customers can pay your Arizona Public Service bill at your leisure in-person.

Pay by phone: An additional method to pay your bill is to call customer service at 1-866-261-2738 and pay by phone.

Questions About Your Billing Statement or Account?

You should be aware that utility companies such as Arizona Public Service charge fees and service charges on a monthly and one-time basis. The fees could potentially confuse you, so we recommend reviewing the Arizona Public Service Rates page. Do you need additional information? Call a representative of Arizona Public Service at 1-866-261-2738.

How the Penalty Fees Work

You can expect service charges and fees when you make a late payment, have a payment returned from your financial institution, initiate service or have a representative visit your home to collect a past due balance. The list of fees includes:

• Late payment – 1.5% of the past due balance
• Initial service – $25 to $35
• Trip charge – $16
• After-hours service – $75
• Technician charge – $75 per person, per hour
• Security deposit – based upon your credit history
• Returned payment – $15
• Termination – $15 to $95.50
• Reconnection – $115
• Meter testing – $30

I Can’t Make a Payment

Arizona Public Service understands that customers aren’t always able to pay your monthly bill. What does a company do that stands behind their customers? The company provides programs and resources that will ease the pain of not paying your bill.

• Payment extension
• Payment plans
• Gift of Energy
• Level payment plan
• LIHEAP
• Safety Net
• Project SHARE
• Federal Low Income Guideline Crisis Assistance Program
• Energy support program

Will They Work With Me to Pay My Bill?

Is Arizona Public Service a great company when you need assistance or is it a company that does not help its customers? We want to hear. Leave your thoughts below.

Frequently Asked Questions

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