What to Do When You Can’t Pay Your Union Power Cooperative Bill
Union Power Cooperative is an electricity company servicing the residents of Rowan, Mecklenburg, Cabarrus, Stanly and Union counties in North Carolina. The electric company focuses on the customer by operating on seven principles:
- Open membership
- Democratic member control
- Economic participation
- Independence and autonomy
- Training, education and information
- Cooperation
- Community service
How to Pay the Bill
When it is time to pay your monthly Union Power Cooperative bill, the company offers several options. You can pay your Union Power Cooperative bill online, by phone, in-person or by mail. Union Power Cooperative does not accept third-party payments.
Pay online: Customers can pay your Union Power Cooperative bill online by visiting https://services.union-power.com/oscp/. You can make payments using electronic checks, credit or debit cards.
Pay by phone: Customer can pay your Union Power Cooperative Union Power Cooperative bill by calling customer service at 1-800-922-6840 or 1-704-289-3145. A $5 convenience fee is added to you bill payment.
Pay in person: Customers can pay your Union Power Cooperative bill I person by visiting:
Union Power Cooperative
1525 Rocky River Road North
Monroe, NC 28110
Or
Union Power Cooperative
474 S. Main St.
Oaksboro, NC 28129
Pay by mail: Customers can pay your Union Power Cooperative bill by sending payments to:
Union Power Cooperative
1525 Rocky River Road North
Monroe, NC 28110
Or
Union Power Cooperative
474 S. Main St.
Oaksboro, NC 28129
Questions About Your Billing Statement or Account?
Have you noticed fees on your monthly Union Power Cooperative bill that do not make sense and need explaining? For additional explanation of fees and service charges, we recommend visiting the Union Power Cooperative Customer Care page. You can also contact a customer service representative at 1-800-922-6840.
How the Penalty Fees Work
Union Power Cooperative charges a wide variety of charges and fees on a monthly and non-recurring basis. The fees include security deposits, activation fees, late payment fees, returned check fees, reconnection fees trip charges and tampering fees.
- Security deposit – $175 to $375
- Activation – $25
- Late payment – 1.5% of the past due amount or $5, whichever is greater.
- Trip charge – $25
- Reconnection – $50 to $100
- Meter tampering – $250 to $500
I Can’t Make a Payment
When financial hardships arise, Union Power Cooperative assists customers that can’t pay your bill. The available programs include payment arrangements, level billing and cold weather disconnection.
- Payment arrangements – If you contact customer service at 1-800-922-6840, a customer service representative will set-up your Union Power Cooperative account on a payment arrangement.
- Level billing – This service breaks down your bill into 12 equal payments.
- Cold weather disconnection – From the months of December to March, Union Power Cooperative will not disconnect your service for non-payment if you meet certain qualifications. You or a member of your household must be a minimum of 65 years old, disabled or both or not have the ability to pay your bill.
Will They Work With Me to Pay My Bill?
What was your experience dealing with Union Power Cooperative? Did the company help you pay your bill? Share your thoughts below by leaving us a comment.
