What to Do When You Can’t Pay Your Infinite Energy Bill
Infinite Energy is an electricity and gas company that services millions of customers in Georgia, New Jersey, New York, Florida and Texas. Based in Florida, Infinite Energy focuses on providing excellent products and services, unparalleled customer service and a friendly customer service staff.
How to Pay the Bill
Infinite Energy provides several methods for customers to pay your bill, including online bill payment, payment by mail, phone payment, Western Union or MoneyGram payments.
Pay online: Customers can pay your Infinite Energy bill online by visiting https://www.infiniteenergy.com/customer/login.jsf. You can make payments using your credit card, debit card, checking or savings account.
Pay by mail: Customers can pay your Infinite Energy bill by sending payment to:
Infinite Energy
PO BOX 791263
Baltimore, MD 21279-1263
Or
Infinite Energy – Box #791263
c/o SunTrust Bank
1000 Stewart Avenue
Glen Burnie, MD 21061-3209
Western Union: Customers can pay your Infinite Energy bill by visiting any local Western Union. When making a payment, you will need the city code and the state code. There is a service fee associated with your Infinite Energy bill with Western Union.
MoneyGram: Customers can pay your Infinite Energy bill by sending payments via MoneyGram. You will need to enter your receive code, 7372, when making payment. There is a service fee associated with making payments with MoneyGram.
Questions About Your Billing Statement or Account?
Have you noticed an increase in fees on your Infinite Energy billing statement or account? If you are having difficulty understanding your billing statement or account, we recommend visiting the Infinite Energy FAQs. You can also find out additional information about your billing statement or account by calling customer service at 1-866-258-2290 (Florida), 1-877-342-5434 (Georgia), 1-800-927-9794 (New Jersey), 1-800-724-1880 (New York) or 1-877-604-3489 (Texas).
How the Penalty Fees Work
Infinite Energy charges a variety of fees, depending on the state in which you reside. The fees include late payment fees, returned check fees and connection fees.
- Late payment – Infinite Energy charges a late payment fee of 5% of the past due amount (Texas), 1.5% of the past due amount (New Jersey) and $20 or 1.5%, depending on the company (New York).
- Returned check – The fee Infinite Energy charges for returned checks is $15 to $18 (New Jersey); $10 (New York).
- Connection – The connection fee charged by Infinite Energy is $20 to $40 (New York).
I Can’t Make a Payment
Infinite Energy offers assistance programs for customers that can’t pay your monthly bill. The services include a Senior Citizens Discount, assistance from a regulated provider and CrediAbility.
- Senior Citizen Discount – This service is available for customers that are a minimum of 65 years old with a household income of $14,355 or less. The monthly discount is $14.
- Regulated provider – This service is offered by SCANA Energy and offers energy assistance to qualified low-income customers of Infinite Energy.
- CrediAbility – This is a credit counseling service provided by Infinite Energy. You have the ability to work with this organization in order to pay your heating bill.
Will They Work With Me to Pay My Bill?
Did Infinite Energy help you when you can’t pay your bill? We want to hear your story, leave us a comment below.
