What to Do When You Can’t Pay Your WTU Bill
Texas is a deregulated state. In terms of electric service, this means retail companies have the right to compete for customers. This increases the number of electric companies in the state and causes constantly changing electric rates and special offers from companies trying to win more business. Despite the competition, some customers still find they are behind on electric bills during peak seasons. WTU is a Texas electric company operating in the retail business sector.
How to Pay the Bill
WTU offers a simple interface so customers can clearly find and choose from multiple payment options.
Pay online: Most customers find the online payment option the quickest and simplest means of making a payment. You can pay your WTU payment online at https://youraccount.wturetailenergy.com/ews/welcomeWTU.jsp. Payments are applied through the online account manager, so customers must register for an account before making payment. Registration is free.
Pay online (one-time payment): If you simply don’t want to register, WTU offers a one-time payment option. The service is provided by JustPayIt. Customers will need the account number for their WTU account to make payment.
Pay by mail: Mail payments in the form of a personal check or money order are accepted by WTU at:
WTU Retail Energy
PO Box 21588
Tulsa, OK 74121-1588
Pay in person: In person payments are accepted at many ACE Cash Express, Western Union and payXchange locations.
Pay by phone: Phone payments are accepted at 1-866-322-5563.
Questions About Your Billing Statement or Account?
If your billing statement contains information that you do not understand, such as non-recurring fees, connection fees and late payment fees, we recommend you visit their Customer Service FAQ. For additional resources regarding your WTU bill, contact customer service at 1-877-399-8939.
How the Penalty Fees Work
- Late payment fee: WTU charges 5% of the past due amount as a late payment charge.
- Returned payment fee: $25 per returned payment.
- Standard connect fee: Charged to customers requesting reconnection after disconnection for non-payment. Fee amount is not listed.
- Priority connect fee: Charged to a customer when requesting faster reconnection after disconnection for non-payment. Fee amount is not listed.
I Can’t Make a Payment
WTU offers a deferred payment program for customers having trouble making payments on-time.
- Deferred payment: Customers who qualify for the deferred payment plan make smaller payments to resolve the past due balance. The customer is responsible for the past due amount and any new charges. Contact customer service at 1-866-322-5563 to discuss your account.
- Comprehensive Energy Assistance Program (CEAP): Federal program helping low-income customers pay utility bills. Contact 1-877-399-8939 to see if you qualify.
- State and local assistance: There are multiple state and local agencies that offer utility bill assistance to qualified WTU customers. Contact the local office of the Department of Health and Human Services for more information.
- LIHEAP Home Energy Assistance Program: Available to low-income families falling within federal income guidelines.
Will They Work With Me to Pay My Bill?
WTU Energy appears to be an honest company that offers several options for payment assistance. If you worked with WTU to resolve a past due balance, let us know how the CEAP or deferred payment program worked for you.
