Hampton Roads Sanitation District Bill

What to Do When You Can’t Pay Your Hampton Roads Sanitation District Bill

Hampton Roads Sanitation District is a water company serving the Hampton Roads area of Virginia. The service area covers Chesapeake, King William, Suffolk and Smithfield among other cities. Hampton Roads Sanitation District supports:

• Good customer service
• Company integrity
• Clean drinking water

How to Pay the Bill

Hampton Roads Sanitation District offers five convenient ways of making your water payment on-time. Some payment methods are faster than others, so it is best to contact customer service before making payment to ensure your service will not be disconnected.

Pay online: You can pay your Hampton Roads Sanitation District bill online via http://www.hrsd.com/tandcsinglepayment.htm. There is no fee for this payment, but it does take two days to process payment, so customers with a past due account should not choose online payment.

Pay by mail: Mail payments take the longest to process. Customers facing disconnection should never mail payment. The payment address is:

HRSD
Po Box 1651
Norfolk, VA 23501-1651

Pay with a third-party provider: Third-party providers are contracted by Hampton Roads Sanitation District to offer additional payment options. CheckFree, Avista and Metavante are three third-party payment processors that accept payments for Hampton Roads Sanitation District.

Pay by credit or debit card: Credit and debit card payments are accepted through the Official Payments website. There may be a service fee associated with payment. You will need the jurisdiction code to make a payment. The jurisdiction code for Hampton Roads Sanitation District is 1078. You can also choose to make payment through Official Payments by phone. The number is 1-800-272-9829.

Pay by cash or personal check: In person payments are accepted at various payment locations.

Questions About Your Billing Statement or Account?

Companies can add charges to your billing statement or account such as late payment fees, connection fees nad service charges that were not disclosed when you signed up for service. If you have noticved additional fees, we recommend you visit the Hampton Roads Sanitation District FAQs for a detailed description of fees. You can also contact a qualified customer service representative at 1-800-272-9829.

How the Penalty Fees Work

Hampton Roads Sanitation District does charge penalty fees for late payments and returned payments.

• Returned payment fee: Customers will see a $25 charge on their bill each time a payment is returned for insufficient funds. If the payment was made as an online payment, online payments may be blocked for up to one year if payment is returned.
• Delinquent service charge: If an employee is dispatched to your home to request payment, your account will be charged a $15 fee for the trip.
• Restoration after business hours: If you make a full payment, including all fees, and you request service restoration after 4:30 p.m. Monday to Friday, your account will be charged a restoration fee of $100.

I Can’t Make a Payment

Hampton Roads Sanitation District urges customers to call immediately if they are experiencing temporary financial trouble. Customers should call 1-757-460-2261. There are offices located in Chesapeake, Smithfield, Suffolk, Norfolk, James City, Newport News, and Virginia Beach.

Will They Work With Me to Pay My Bill?

Hampton Roads Sanitation District will work with customers to make a past due account disappear, but customers must call the service department to request payment options. Did HRSD work with you?

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