Atlanta Water Bill

What to Do When You Can’t Pay Your Atlanta Water Bill

Atlanta Water is water company that services more than 1 million residents of Atlanta, GA. The goal of the company is to provide clean drinking water to its customers and world-class customer service.

How to Pay the Bill

Pay online: Customers can pay your Atlanta Water bill online by visiting https://payatlwateronline.com/iwr/user/login.seam. There is a $4.50 convenience fee assessed to online payments.

Pay in person: Customers can pay your Atlanta Water bill in person by visiting:

Atlanta City Hall
55 Trinity Ave. SW
Atlanta, GA 30303

Pay by mail: Customers can mail your Atlanta Water bill to:

Atlanta City Hall
55 Trinity Ave. SW
Atlanta, GA 30303

Pay stations: Customers can pay your Atlanta Water bill at the following third –party locations:

Family Corner Market
2102 Hollywood Rd.
Atlanta, GA 30318

Or

CitGo Food Mart
5225 Campbellton Rd.
Atlanta, GA 30331

Or

Atlanta Check Cashing
Campbellton Rd.
Atlanta, GA 30331

Or

Quick Food Mart
1977 MLK Dr.
Atlanta, GA 30310

Or

Atlanta Check Cashing
2453 MLK Dr.
Atlanta, GA 30310

Or

Discount Supermarket
1334 Boulevard SE.
Atlanta, GA 30315

Or

Atlanta Check Cashing
244 Cleveland Ave.
Atlanta, GA 30315

Or

Check Cashing Inc.
2151 Godby Rd.
College Park, GA 30349

Or

Y&T Check Cashing
1391 B Moreland Ave.
Atlanta, GA 30316

Or

Atlanta Check Cashing
6135 Roswell Rd.
Atlanta, GA 30328

Or

Atlanta Check Cashing
215 Northwood Ave.
Atlanta, GA 30342

Or

Empire Food Mart
3556 Empire Blvd.
Forest Park, GA 30354

Or

CitGo Food Mart
501 N. Central Ave.
Hapeville, GA 30354

Or

Atlanta Check Cashing
20 Forsyth Street
Atlanta, GA 30303

Or

CitGo Food Mart
174 N. Main Street
Alpharetta, GA 30004

Or

Quick Stop # 2
833 Cascade Rd.
Atlanta, GA 30311

Questions About Your Billing Statement or Account?

Have you noticed charges on your Atlanta Water billing statement or account that you do not understand? If so, you should visit the Atlanta Water customer resource page. For additional information, you should call customer service at 1-404-885-1889.

How the Penalty Fees Work

Atlanta Water assesses fees to new and existing customers. The fees include late payment fees, convenience fees and security deposits.

• Late payments – Customers that pay your Atlanta Water bill past the due date incur a $5 or 5% fee, whichever is greater.
• Convenience fee – All electronic payments are assessed a convenience fee of $4.50.
• Security deposit – New customers of Atlanta Water are assessed a security deposit of $95.
• Returned check – The fee for returned checks is $30.

I Can’t Make a Payment

Atlanta Water offers several programs designed to assist customers that can’t pay your bills.

• Care and Conserve – This service is designed to assist income-eligible home owners that reside in the city of Atlanta. The program is available on a one-time basis.
• Senior Citizen Discount – Atlanta Water provides assistance to residents of Atlanta that are a minimum of 65 years old and have household incomes less than $25,000. The program is not for past due amounts, only current charges.
• Payment plans – Customers can call customer service at 1-404-885-1889 to discuss payment arrangements that fit your monthly budget.

Will They Work With Me to Pay My Bill?

Did Atlanta Water exceed your expectations when you needed assistance paying your bill? Leave us a comment below with your experience.

Frequently Asked Questions

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