What to Do When You Can’t Pay Your City of Houston Water Bill
The City of Houston Water Department offers online access to past usage, previous bills, customer service and online bill pay. The water company provides water service to residents of Houston, TX.
How to Pay a Bill
Pay with Quick Pay: Customers can pay your City of Houston Water bill online through the QuickPay service at https://www.houstonwaterbills.houstontx.gov/default.asp?Perform=QuickPay. This service requires you to enter your account number to make payment. No registration or online account is needed to use QuickPay. Customers can use a checking account or credit card to make payment. Credit card payments are assessed a convenience fee.
Pay by mail: Payments for City of Houston water bills should be mailed to:
City of Houston
Attn: Water Department
PO Box 1562
Houston, TX 77251
Pay by mail (overnight): Customers sending overnight payments will need to use the physical address for the City of Houston water department.
City of Houston
Attn: Water Department
901 Bagby
Houston, TX 77002
Pay by phone: Customers can make phone payments at 1-713-371-1265.
Questions About Your Billing Statement or Account?
The City of Houston water company openly shares all services fees, including returned check fees, service restoration fees and late payment fees on the Service Fees page. Customer service is available at 1-713-371-1400 to answer fee-related questions.
How the Penalty Fees Work
The City of Houston charges a late payment fee on all bill payments not received by the due date. Contact customer service at 1-713-371-1265 to request a payment extension or payment plan. The City of Houston offers aid through the W.A.T.E.R. Fund to customers unable to make payments on-time.
- Returned check fee: $24 per returned check or payment.
- Service restoration: $30 after service has been disconnected.
- Late payment fee: 10% of the past due amount.
I Can’t Make a Payment
The City of Houston offers payment extensions and payment plans for customers who cannot make a payment on-time. It is crucial for customers to call customer service as soon as they know they’ll be unable to make payment on-time to prevent late payment fees.
- W.A.T.E.R. Fund: The W.A.T.E.R. Fund is funded through customer contributions. Customers can contact the customer service department for information on the program and an application.
Customers receiving support from the W.A.T.E.R. Fund will receive a $100 credit per month for six months. If the total bill is less than $100, the remaining credit will be applied to future bills. At the end of six months, customers must reapply for additional assistance.
Will They Work With Me to Pay My Bill?
Did the City of Houston Water department work with your to bring your account current? We’d love to hear your personal experience.
