What to Do When You Can’t Pay Your Century Link Bill
Century Link is one of United States largest providers of voice service, cable and Internet services. Through mergers and acquisitions, Century Link has grown from modest beginnings to the third largest telecommunications provider in the nation.
How to Pay Your Bill
Pay online: Customers can pay your Century Link bill online by visiting https://eam.centurylink.com/eam/login.do.
Recurring payments: This service allows your Century Link to be automatically deducted from your checking or saving account on a monthly basis.
One-time payment: Customers that want to pay their Century Link one-time online can use this service. Century Link charges a convenience fee for one-time payments.
Pay by phone: You can pay your Century Link by phone by calling 1-866-723-8010. You will need your account information as well as an acceptable payment method. There is no convenience fees associated with paying your Century Link bill by phone.
Pay by mail: You can mail payments to:
CenturyLink
Attn: Billing
P.O. Box 6001
Marion, LA 71260-6001
Pay in person: You can pay your Century Link bill in person by visiting a local office or an authorized pay agent. The third-party pay agents charge convenience fees with every transaction.
Questions About Your Billing Statement or Account?
Customers can enter address information on the Questions and Answers page to find local fees and service charges. The phone number for Century Link customer service is 1-877-290-5458.
How the Penalty Fees Work
Century Link assesses fees for reconnection of service, late payment and returned checks. The customer service representative we spoke to informed us that some customer may be required to pay a security deposit, depending on their credit worthiness.
Reconnections fees – The fee associated with reconnecting service depends on the state. The prices range from $12 to $35.
Late payment fee – Century Link charges a 1.5% late payment fee for balances carried over past the due date.
Returned check fee – In the event your payment is returned to the bank for insufficient funds, Century Link charges a fee of $25.
I Can’t Make a Payment
When we spoke to the customer service agent concerning assistance programs, they only informed us of one, payment arrangements. Century Link offers specific guidelines associated with the arrangements.
- Account must be past the due date.
- The account must be more than 90 days old.
- Payment arrangements are for past due balances and not current amounts.
- Late fees will continue until the past due balance is paid in full.
- If the payment is not received by the predetermined date, the payment agreement is null and void.
Will They Work With Me to Pay My Bill?
Are you a customer that has needed assistance paying your Century Link bill? We want to hear from you. The information we gathered from customer service left us less than satisfied. Share your thoughts and feeling below to help other customers of Century Link.
