What to Do When You Can’t Pay Your OUC Bill
OUC is an Orlando electric company servicing Orlando, Orange County, St. Cloud and Osceola County.
How to Pay the Bill
Pay online: You can pay your OUC bill online by visiting the payment page for your service location. Customers living in Orange County and Orlando visit https://ecxg1.convergentcare.com/ouc/cxpe.action?subClientNumberSelection=10300 to make an online payment. Customers in Osceola County and St. Cloud visit https://c2g.ouc.com/Click2GovCX/Index.jsp to make a payment.
Pay by phone: Customers can call 1-407-423-9018 in Orlando and Orange County to make a payment by phone. If you live in Osceola County or St. Cloud call 1-407-957-7373 to make a payment. Payments are accepted through the automated system 24 hours a day.
Pay at a customer service center: Customer service stations are available 24 hours a day for OUC payments. After business hours, customers must use the drop box located outside the payment office for payments.
- Downtown Orlando – 100 W Anderson St
- Southwest Orlando – 3800 Gardenia Ave
- St. Cloud – 1300 9th St
Bank payment centers: Customers can make payments at various bank payment centers throughout the coverage area.
Pay by mail: Customers with the bill stub required for payment can send a check or money order with the bill stub to:
OUC
PO Box 4901
Orlando, FL 32802-4901
Customers without the bill stub must send payment to:
OUC
PO Box 3193
Orlando, FL 32802
Questions About Your Billing Statement or Account?
There are no fee schedules listed on the OUC website, but there is a section on How to Read Your Bill that may help some customers makes sense of charges and fees. Specific questions about fees can be answered by the customer service department at 1-407-423-9018 in Orange County and 1-407-957-7373 in Osceola County.
How the Penalty Fees Work
There are no penalties or fees listed for OUC. Customers will likely have to pay one or more fees if payments are late or service is disconnected for non-payment.
- Late payment fees
- Deposits
- Reconnection charges
- Collection fees
This list may not be all-inclusive.
I Can’t Make a Payment
OUC customer service needs to hear from customers who cannot make a payment before service is disconnected. After being disconnected, service can only be restored if a full payment of the total balance on the account and any applicable fees is made. Customer service has a payment arrangement plan available for customers who need a little extra time making OUC electric payments. Other programs include:
- Project Care: Project Care offers donations to customers having financial trouble. Customers donate to the program and OUC matches and doubles all donations. For instance, customers donating $1 results in a donation of $2 by OUC.
- Medical Alert: The Medical Alert program ensures customers with medical equipment requiring electricity are notified of planned outages before they occur. Special considerations may be allowed if service is due to be disconnected for non-payment.
- Special Needs Registry: Customers with special needs are placed on a registry to ensure service is not discontinued without proper notification.
LIHEAP Home Energy Assistance Program: This program is for low-income energy customers only. You must apply for benefits and prove you meet income guidelines. Learn how to qualify for energy assistance with LIHEAP.
Will They Work With Me to Pay My Bill?
OUC doesn’t offer much information for customers having financial difficulty. Did the company work with you to receive a Project Care grant or place your past due bill on a payment plan? Let us know your experience.
