What to Do When You Can’t Pay Your Montgomery Water Works Bill
Montgomery Water Works is a small water company serving the people of Montgomery, Alabama. The official website offers access to:
- Current water quality reports
- Account activity and bill payment
- Water consumption history
- Electronic billing options
How to Pay the Bill
Pay by mail: Montgomery Water Works customers can send a personal check or money order to:
Montgomery Water Works and Sanitary Sewer Board
PO Box 1670
Montgomery, AL 36102-1670
Pay by phone: Montgomery Water Works processes phone payments through an automated customer service line. Customers must call 1-334-206-1600 and choose option 2 for account access. Next choose option 3 to make a payment by phone. Payment methods accepted include Visa, MasterCard, Discover and American Express.
Pay online: If you wish to pay online, you can pay your Montgomery Water Works bill online at https://www.mwwssb.com/webpay/user/login.seam. The service is provided by WebTouch so customers will need to sign up for a new WebTouch account for the first payment. You will need you account number or recent bill, last 4 of the social security number associated with the account and an email address to make payment.
Pay in-person: In-person payments are accepted at the downtown Montgomery office located at:
116 Coosa St in Montgomery
Pay at a payment center: The only payment center accepting Montgomery Water Works payments is:
Payment Center South
2229 E South Blvd in Montgomery
Questions About Your Billing Statement or Account?
The customer service contact number is 1-334-206-1600. Customers can view information on Rates, including collection fees and returned check fees online.
How the Penalty Fees Work
Montgomery Water Works charges multiple fees when a customer cannot make payment on-time or when payments are returned.
- Collection fee: $35 charged when an agent comes to your home to collect payment.
- Returned check fee: $32 per check, per instance.
- Same day service: If reconnection must be made the same day, the customer is charged an additional $50.
Other fees may include security deposit and late payment fee.
I Can’t Make a Payment
Customers who cannot make a payment on-time should call customer service before disconnection at 1-334-206-1600. Customer service is authorized to work with customers on a case-by-case basis to resolve past due balances. Customer service may be able to:
- Extend due date: Moves due date to a later time to prevent late payment charges.
- Place unpaid balance on a payment plan: Places unpaid balance on a payment plan to break up the balance into smaller payments. May require a down payment.
- Assist customer with local, state and federal utility assistance programs: Program funded by local and government agencies providing assistance to low-income customers.
Will They Work With Me to Pay My Bill?
Montgomery Water Works is a small water company servicing fewer customers than most large corporations. Smaller does not always mean better. Do you have experience working with this water company when your bill went past due? Let us know how the company helped you get back on your feet.
