What To Do When You Can’t Pay Your Riverside Public Utilities Bill
Riverside Public Utilities is responsible for providing services to residents of Riverside, California. They handle electricity and water services. If you need help paying your bill, this information will help you.
How To Pay The Bill
You have several different options to pay your Riverside Public Utilities Bill, including, walk in, online, and over the phone. You may also get an application for automatic payment from your bank account, or an application for leveled payment amounts.
Pay in person: To pay your Riverside Public Utilities bill in person by visiting the following location:
Utilities Plaza
3460 Orange Street
Riverside, CA 92501
Pay online: To pay your Riverside Public Utilities bill online: Login to your account by visiting https://secure3.i-doxs.net/riverside/Default.asp and follow the instructions to make your payment.
Pay by phone: To pay your Riverside Public Utilities bill over the phone, call customer service at: (951) 782-0330. A representative will assist you in making your payment over the phone using your credit or debit card. The customer service center is open 7 a.m to 7 p.m. Monday – Friday 8 a.m. to 5 p.m. Saturday.
Questions About Your Billing Statement or Account?
Utility companies are typically straight forward witht he disclosure of fees, including service charges, connection fees and erturned payment fees. Unfortunately, not all customers understand the fees on your Riverside Public Utilities billing statement or account. For additional information regarding the fees, we recommend visiting the Riverside Public Utilities Customer Care page. You can also speak with a customer service representative at 1-951-782-0330.
How The Penalty Fees Work
For electric service:
- Deposit for Reconnection of Service: equal to twice your average monthly bill.
- Turn on fee (applies for one or both services): $20 next day service, $35 same day service, $50 after hours.
- Special appointment turn on fee: $10 in addition to applicable fee from above.
- Returned payment fee: in accordance with Riverside City ordinance.
For water services:
- Deposit for Reconnection of Service: three times the average bill amount, or $40 minimum.
- Turn on fee (applies for one or both services): $20 next day service, $35 same day service, $50 after hours.
- Special appointment turn on fee: $10 in addition to applicable fee from above.
- Returned payment fee: in accordance with Riverside City ordinance.
I Can’t Make A Payment
If you are not able to make your Riverside Public Utilities payment, it is important to call customer service at (951) 782-0330 as soon as you possibly can to let them know what is going on. They may be able to work with you to come up with a payment arrangement that will enable you to make payments on the balance while still keeping your services. They may also be able to help you find assistance programs to cover the balance. Additional resources include:
- Community Action Partnership of Riverside County
- SHARE
- LIHEAP: This federal program is available to low-income Riverside Public Utilities customers. Learn how to qualify energy assistance with LIHEAP.
- HEAP
- CARE
- ECIP
Will They Work With Me To Pay My Bill?
Are you a current or previous customer of Riverside Public Utilities? Did the company work with you to resolve your bill payment issues? Please share your experience with our readers, below.
